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1.9 Based on 166 reviews
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  • Customers like
    • Radio service 8
    • Good sound 8
    • Service itself was good 6
  • Customers don't like
    • Horrible customer service 11
    • Customer service 9
    • Hassle of service cancellation 9
Sirius Xm Radio - Three calls, two lies and one radio still working
1 of 2

I called today 8-28-16 and spoke to a CS rep to cancel my subscription. I told him not to even bother with the BS hard sell of other offers, because even if the company paid ME to listen I wouldn't do it. I didn't want the service anymore, period. No more reasons needed. I wanted my radio disconnected completely and immediately. He gave me a cancellation confirmation number and refund for my credit (both of which I've received emails for), put... Read more

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I would rate negative stars if it was available. I was a loyal subscriber with 2 devices, that renewed on different dates. I wanted to have both renew on the same date, a simple request. Sirius could not do that, after several attempts on my part (email and phone). So I dropped one device. This is when the physical "We want you back" letter harassment started. Then I wanted to switch my current subscription to a new device (car radio). Their... Read more

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What is the problem with the signal? In Odessa, Tx. the channel either fades in & out or goes completely.

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If you are paying more than $5/mo.for Sirius/XM service you are being ripped off. They wanted to charge me up to three times that fee until I said cancel the service, then they offered it to me at $8/mo. After I said cancel. they came back with an offer of $4/mo. plus taxes.This practice has been going on for years. I do not understand why the company does not just offer their service at a reasonable price instead of trying to play games. I am... Read more

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XM radio SUCKS SUCKS SUCKS. Does anyone speak goddam English, goddam it. No one answers the *** phone, Reps don't understood anything say, stay away. Totally downhill service, take away their broadcasting license..

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I gave 300 to this company. I never used my subscription and the radio never worked. They won't even offer 2 months credit. All they offer is a trial. There is proof that I paid a year according to them. There is proof that I never used the radio. All I want is to experience XM radio and this company could not even offer me 4 months trial period. They treated me like they could not do anything at all for me. I get my email with all these... Read more

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Poor sound poor reception accompanied by the worst customer service imaginable. Good luck dealing with these morons who pretend to be American

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Every year I dread when my account comes due. What will they have screwed up this time? Will my country be wrong? Home billing address? Linked accounts being unlinked? Or my favourite one, we moved to the US and kept our Sirius Canada account, yet the phone number directly pushes up to the US site. When we are emailed for our account they tell us to log in and make changes on line. But I go online and cannot put in my US address because... Read more

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I wana complain about my Lexus's siriusxm reception. Not getting much help from anyone.

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My experience wasn't as bad as some of the others - at least not so far, but if you're on any kind of a promotional plan, watch out because they will bill you EXACTLY on the renewal date for an amount 2-3 times what you've been paying, and then give you the runaround when you try to cancel. You WILL end up with the cancellation department, where they say they understand and document your frustration, but it will take you an hour out of your... Read more

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