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1.9 Based on 157 reviews
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  • Customers like
    • Radio service 8
    • Good sound 8
    • Service itself was good 5
  • Customers don't like
    • Horrible customer service 11
    • Hassle of service cancellation 9
    • Customer service 8

Sirius XM has Terrible customer service. Automatic renewals without authorization. Not canceling the service, even after giving us the cancelation number. Having to call back, only to be transferred to 4 different people. WARNING.....do even start to receive Sirius XM radio....it a trap you'll never find a way out of!!!

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I had Sirius radio up till December 2015 when I called to cancel my service. Yesterday my wife noted that we had been billed by Sirius since 12/2015 through 7/2016! I contacted Sirius today to be refunded for the $84.00 that they had taken out of my credit card but they refused to refund anything but the last 30 days ($12). They passed me from person to person until I finaly talked with a floor manager where I was told the same thing. I promised... Read more

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You can take advantage of their specials but NEVER GIVE THEM YOUR CREDIT CARD INFO!!! When your special runs out they will Zap You for a VERY MUCH HIGHER price. And then try to contact them. Good luck. And good luck getting to talk to someone that isn't in Asia.

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On Thursday, June 30, 2016 I called Sirius to cancel my subscription. I talked to four different people, and told each of them to cancel my subscription. They apparently want to make it difficult to cancel the subscription so they send you through multiple people while they put you on hold over and over again. They took my name, Sirius account number, home address, telephone number, and car information, so they knew who I was. However, when... Read more

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demand u speak to a employee located inside the united states and they will transfer u to a rep in the us not the Philippines or china. every time they call me i demand this. if everyone would do it it would close them down in china and such. Help support ur american jobs and keep us dollars in the us. im tried of these companies trying to get out giving my money to share holders and foreign employees. let each country have there on call center... Read more

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I am tired of Jim Ladd deep tracks DJ, continue to lecture and preach his politics. Whether I agree or not that is not why I pay the subscription.

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I am tired of Jim ladds, DJ on station deep tracks political commentary I don't pay serius to here him rant. He talks as it the show is about him. I now go to other stations yet that is not the concept behind the company. He stays I am gone. Lots of choices

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I've renewed my radio for 5 years. I'm a loyal customer. Each single year I have to go through *** to get the promotional rate. I have to threaten to cancel every time. In the end I get what I've been getting for 5 years. But it is a complete pain in the ***, it makes your customers mad, annoyed. This is bad customer service. You're the United Airlines of satellite radio. Bad service, overpriced for the service, customer service people trying to... Read more

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After 7 years, I cancelled due to: Ever increasing signal loss. Ever increasing advertisements on the comedy and news channels. Ever worsening music quality. Horrific "dj's". Being charged $15 just to transfer to another car. Stern just ain't funny much anymore. Monthly emails saying I didn't pay when they are always about four weeks behind in their accounting. Sirius XM and this 100 words thing are doltish. Sirius XM and this 100 words thing... Read more

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Horrible customer service, and if you buy a lifetime subscription be prepared to to keep that vehicle for life because you cannot transfer it nor can you get your money back for the remaining pirtion that you did not use. It is a rip off and would not recommend it to anyone.

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