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In 10/15 our truck engine blew up and we sold it for salvage to a junkyard. We discontinued XM, after discovering you have to actually phone in and speak to someone authorized to talk to you about cancelling overseas somewhere.

It takes about a half hour to actually reach someone. Once we did, they kept trying to suspend rather than cancel the account and were seemingly comprehension deaf that we were not going to resume service on a vehicle in a junk yard, but finally they relented. All was well until six months later and low and behold I find am getting charged on my credit card for service on this truck once again. This time it took about 45 minutes of multiple calls to reach someone.

I asked why the service had been restarted when I cancelled in October? All the foreign robot could tell me was that someone had restarted it. WHO? I asked.

Robot says they can't tell me. I informed Robot I wanted it cancelled for good and BTW they owe me money back. Once again, all Script Robot was interested in was suspending or transferring the account. However, there actually is a struggling human somewhere overseas inside, and persistence, steadfastness, repetition, 3rd grade English, and overall forcefulness finally reached that lost soul, I really wanted to cancel service on the car that today was probably recycled into beer cans.

Naturally they can't do it, it has to go a supervisor. Back and forth on hold over the next 30 minutes. Today I got an email comfirming my service was cancelled , and the refund, about 25% of what they said it would be. Best advise I can give, have your service charged to a burner credit card you can turn off.

Make them come after you for money. Document everything.

Use certified mail. Or better yet, screw'm, highway internet is getting better all the time, and Pandora is your friend.

Reason of review: Poor customer service.

Monetary Loss: $50.

Sirius XM Radio Cons: Sneaky promotions.

Location: Ocala, Florida

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