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2.6
Updated by user Jul 03, 2016

Once my credit card company set up a dispute with SiriusXM about the problem SiriusXM caused me, SiriusXM refunded my credit card. But until then, SiriusXM was completely non-responsive.

The moral of the story is if Sirius causes you problems by charging your credit card when it should not, contact your credit card company. Do not waste your time talking to SiriusXM.

Original review posted by user Jul 02, 2016

On Thursday, June 30, 2016 I called Sirius to cancel my subscription. I talked to four different people, and told each of them to cancel my subscription. They apparently want to make it difficult to cancel the subscription so they send you through multiple people while they put you on hold over and over again.

They took my name, Sirius account number, home address, telephone number, and car information, so they knew who I was. However, when they turned me over to the final person I talked to, he continued on with a sales pitch and would not stop. I told him multiple times to stop with the sales pitch, I was not interested in continuing service, that I just wanted to cancel the service, and I did not want to hear anymore sales pitch. But he continued on. I told him again to stop. I did not want any special offer. I just wanted to cancel the subscription. He would not stop with the sales pitch. So once again I told him to just cancel the subscription as they had all my information, and then I hung up. Through all of this, I had told multiple people, multiple times to cancel the service.

However, on July 2, 2016, I checked my account online, and saw that they had billed my credit card for more service. I called then on July 2nd and told them again to cancel my service, that I was not paying for anymore service. The person I talked to took all of my information again, so they knew exactly who I was. I asked them why they had not canceled my subscription. I told him not to transfer me to multiple people as they did before because I was tired of them wasting my time. The person I talked to said they did not cancel my subscription on June 20th because I had hung up on the guy before. I told them to cancel it now as I was not paying for it. This guy started with the same sales pitch. I told him to stop, that I did not want another sales pitch. The same nonsense went on as before, in which they would not accept my order for them to cancel my subscription, but this guy continued on with delay tactics and more sales nonsense. So once again I told them to just cancel the subscription, as I was not paying for it. He would not accept this, so once again I told him to cancel it, I was tired of talking about it, and I hung up.

These people are ridiculous. They make it difficult to cancel a service. They will not accept cancellation online. They will not accept cancellations by email. They only accept them by telephone, which is difficult because of waiting times, and then they do all they can to NOT accept the cancellation. I told multiple people multiple times to cancel my subscription. But they refused.

I disputed the charge on my credit card with my credit card company. They will take care of it. Sirius is not worth the effort. I will never purchase the service again for any reason.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Full refund.

Sirius XM Radio Pros: Service itself was good.

Sirius XM Radio Cons: Horrible customer service, Unreachable customer service, Not a company with principles.

Location: Massillon, Ohio

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Guest

Same thing - I had a car that was NOT currently subscribed to SiriusXM. Then I get billed for $219 for a year of subscription.

In spite of daily marketing emails from Sirius, I got nothing about a subscription from them. I called and told them to cancel it all as I do not drive that car much. Same thing - having to be on hold many times. Finally they said they would refund $212 since they had provided 10 days of service.

I told them to refund all $219 or I would have my credit card company do it. And yes, it took 30 minutes on the phone with them in what should've 5 minutes.

Machele Imf

Your initial mistake was in giving them your credit card info. Some people do worse and actually give them a debit card!!

When you subscribe to Sirius you need to tell them to send you a bill which you will pay via check. They will immediately start the service and send you a bill---they need the subscribers. Also, you need to tell them to NOT tack on an "invoice fee" of something like $2. They can waive this charge---don't let them tell you they cannot, as they most assuredly can.

They just put the charge on and also issue a credit for the same amount, which zeros the fee out. If your card company denies the dispute, you need to not pay it. Period. Tell the card company where they can go.

One way to find out if they indeed have cancelled your service is to see if you still have it on your radio.

If you do, then they still haven't cancelled you. Good luck.

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