Sirius XM Radio
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sirius XM Radio Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sirius XM Radio has 2.5 star rating based on 1230 customer reviews. Consumers are mostly dissatisfied.
51% of users would likely recommend Sirius XM Radio to a friend or colleague.
- Rating Distribution
Pros: No commercials, Good sound, Service itself was good.
Cons: Customer service, Poor customer service, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sirius XM Radio has 2.5 star rating based on 1230 customer reviews. Consumers are mostly dissatisfied.
51% of users would likely recommend Sirius XM Radio to a friend or colleague.
- Rating Distribution
Pros: No commercials, Good sound, Service itself was good.
Cons: Customer service, Poor customer service, Horrible customer service.58% of users think that Sirius XM Radio should improve its Customer Service.
50% of users say that they might use Sirius XM Radio in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "It’s good if you can afford it", "Talk to a human. Not a computer that is not properly programmed.", "Get everything in writing and mailed to you. Do not do online.", "Ask for paperwork!", "I find that I do not use your service any longer because I don’t drive much anymore because of major health issues. I like the product and all of the options but if I can no longer use Serious, there is little justification in purchasing the product.".
Most users ask Sirius XM Radio for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sirius XM Radio Reviews
"Not able to hear urban view in my truck"
I'm still working on resolving this issue. I hope to have it fixed with using the instructions provided.
"It kept repeating the question over 29 times after I would give the same answer"
It kept asking me what kind of phone I had over 29 times. When I answered the question it would ask me the same question again. User's recommendation: Talk to...
Reading, Pennsylvania
Unprofessional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They don't let you cancel !!!
Just read the following ...
Info: Welcome to SiriusXM Support!
7:19, Aug 15
You: Click here to start
7:19, Aug 15
Melody: Hi. I'm Melody the SiriusXM Virtual Agent. This chat may be recorded for quality purposes.
7:19, Aug 15
Melody: You can type 'menu' at any point to go to the Main Menu.
7:19, Aug 15
Melody: How can I help?
7:19, Aug 15
You: Cancel
7:19, Aug 15
Melody: Okay, I am happy to help you with that. Did you recently purchase a vehicle and want to transfer your account to it?
7:19, Aug 15
You: No
7:19, Aug 15
Melody: May I ask why you wish to cancel your subscription?
7:20, Aug 15
You: Don't listen enough
7:20, Aug 15
Melody: I need a few more details for me to identify the account you want to cancel. Can I go ahead and collect the verification information I need?
7:20, Aug 15
You: Yes
7:20, Aug 15
Melody: What's the FIRST name listed on the account?
7:20, Aug 15
You: *****
7:20, Aug 15
Melody: What's the LAST name listed on the account?
7:20, Aug 15
You: *****
7:20, Aug 15
Melody: Got it. After this next question, I'll look up your account. .
7:20, Aug 15
Melody: What 10-digit phone number do we have on the account?
7:20, Aug 15
You: *****
7:20, Aug 15
Melody: Hmm, I just need to ask a couple more questions to make sure I get the right account. Please give me a moment after you reply so I can take another look.
7:21, Aug 15
Melody: What e-mail address do we have on the account?
7:21, Aug 15
You: *****@*****
7:21, Aug 15
Melody: What 5-digit ZIP code do we have on the account?
7:21, Aug 15
You: *****
7:21, Aug 15
Melody: Finally, please provide the street address listed on the account.
7:21, Aug 15
You: *****
7:21, Aug 15
Melody: I'm connecting you with a specialist now. The next message will be from them.
7:22, Aug 15
Lakshmi: Hello, I'm Lakshmi with SiriusXM and I'm here to help.
7:22, Aug 15
Lakshmi: Hope you are doing good today?
7:22, Aug 15
You: Just need to cancel the account without the sales scripts please
7:22, Aug 15
You: sorry the subscription for the Jeep not the entire account
7:23, Aug 15
Lakshmi: Okay do not worry i will surely cancel your service.
7:23, Aug 15
You: thank you
7:24, Aug 15
Lakshmi: As i can see your provided first name does not match please help me with correct first name and your phone also does not match do you have any alternative phone number?
7:24, Aug 15
You: *****
7:25, Aug 15
You: *****
7:25, Aug 15
Lakshmi: Thank you.
7:25, Aug 15
Lakshmi: My apologies. We are currently experiencing system issues, that wont allow me to access your account. If you could chat back in 90 to 120 minutes the issue should be resolved.
7:26, Aug 15
You: Cancel my account as you said you would please.
7:26, Aug 15
You: I am noting my attempt to cancel my subscription for the Jeep as Aug. 15, 2023 7:26AM PST
7:27, Aug 15
You: it seems that your systems often fail when a cancellation request is entered
7:27, Aug 15
You: and we are tracking this
7:27, Aug 15
You: Please try the Jeep Subscription cancellation again
7:28, Aug 15
Lakshmi: i understand and I will surely cancel but as I am facing some system issure so you can wait for some time and conatct us back to cancel your service.
7:28, Aug 15
Lakshmi: issue *
7:28, Aug 15
You: I can not wait for a time and contact you back, cancellation should be automatic when entered on the web.
7:28, Aug 15
You: Why do i need to talk/chat to a human to cancel?
7:29, Aug 15
Lakshmi: I understand that you are frustrated do not worry I will surely cancel your service and you can just contact us back after sometime to check back .
7:29, Aug 15
You: I have made my contact with your company, i have requested the cancellation, I do not need to continuously contact you for a cancellation.
7:30, Aug 15
You: nor to "check back"
7:30, Aug 15
Lakshmi: Jodi, I understand but as i told you that we are facing some system issue that is why I am unable to procced with cabcellation.
7:31, Aug 15
Lakshmi: You can just wait for sometime.
7:31, Aug 15
You: Your system is IM-ing with me without any problems.
7:31, Aug 15
You: I don't need to wait, I trust that you will cancel the Jeep subscription and I will see that reflected on my monthly bill
7:33, Aug 15
Lakshmi: Jodi as we are facing some technical issue you can just contact us after sometime to check back for your cancellation.
7:33, Aug 15
You: No I have already contacted you, failure to cancel will result in a very public complaint
7:34, Aug 15
Lakshmi: And do not worry after sometime issue would be resolve and your cancellation will be surely done.
7:34, Aug 15
You: This is ridiculous. I'm sure your systems are working well enough for a new account.
7:35, Aug 15
You: You just don't want to be the one to fail to save an account from cancelling. Sorry - but I am expecting you to do the cancellation automatically when the system "is back up"
7:35, Aug 15
Lakshmi: Jodi you can just wait for sometime I understand that you are frustrated and do not worry you service will be chancel .
7:35, Aug 15
You: "just wait for sometime"...sometime when?
7:36, Aug 15
Lakshmi: For 90 to 120 minutes you can wait and contact us back .
7:36, Aug 15
Lakshmi: So that your issue would be resolved.
7:37, Aug 15
Lakshmi: Is there anything else I can assist you with?
7:37, Aug 15
You: In 90-120 minutes I expect you to have cancelled this subscription with or without me on the line. You have official transcript indicating my request for cancellation, you have verified my identity, YOU need to follow-up with an email to ME telling me the subscription was cancelled as requested.
7:37, Aug 15
You: Thats what customer service is.
7:38, Aug 15
You: So I will wait for your confirmation of cancellation when your system returns to operation. If I hear nothing I will be reporting this entire thread to my credit card company, and the BBB - as well publishing it on most review sites in the US.
7:39, Aug 15
Lakshmi: I totally understand and we assure that your service will be cancelled but we are not authorized fort automatic cancellation when we do not have customer.
7:39, Aug 15
You: this has been about as bad an interaction I have ever had with any service.
7:39, Aug 15
You: You companies inability to enable its agents is not my problem.
7:39, Aug 15
Lakshmi: I am really sorry for the trouble you have to face Jodi.
7:40, Aug 15
You: Just get the job requested, completed please.
7:40, Aug 15
You: I now want nothing to do with SXM ever!
7:41, Aug 15
Lakshmi: Do not worry your service will be surely cancel please just contact us back after sometime so that you can get the confirmation of your cancellation.
7:41, Aug 15
You: Just send me an email with that information.
7:41, Aug 15
You: that will be fine
7:42, Aug 15
Lakshmi: Jodi as I told Just you that I cannot cancel it automatically please wait for sometime.
7:43, Aug 15
You: You need to
7:43, Aug 15
You: If you can't get your manager or their manager to do it, there is no reason for me to have to go through this *** again
7:43, Aug 15
Lakshmi: Okay just allow me for a moment as manager is also having the same tool to help.
7:44, Aug 15
Lakshmi: Just allow me for a moment .
7:44, Aug 15
You: This is absolutely unbelievable
7:44, Aug 15
Lakshmi: Okay let me check what best I can do for you.
7:45, Aug 15
Lakshmi: Jodi I understand that you are frustrated as i can understand that if I would be at your place I would have to same feeling.
7:46, Aug 15
You: if you would be at my place ??? huh?
7:46, Aug 15
Lakshmi: Just allow me for a moment.
7:47, Aug 15
Lakshmi: Let me check with by back end team what best i can do for you.
7:47, Aug 15
You: Why did it take 15min for you to propose this?
7:48, Aug 15
Lakshmi: I am really sorry Jodi Just allow me for a moment.
7:48, Aug 15
You: waiting...
7:49, Aug 15
Lakshmi: I can see that you are paying standard price of $23.67 per month I understand that not using enough will not justify the cost. So I make special adjustments for you and to justify the usage I have specially got promo plan and Entertainment plan in Just $5.99 /mo plus fees and taxes for 12 months with 70% discount instead of full price $23.05.
7:49, Aug 15
You: Cancel the subscription in the Jeep
7:50, Aug 15
You: Seriously?? After all of this you thinks its OK to try and sell me something???
7:50, Aug 15
Lakshmi: You are currently billed through 09/15/2023. I will cancel your service on this date and it will no longer renew but you will be able to continue to listen through that date OR would you rather I can cancel your service effective today?
7:50, Aug 15
You: today
7:50, Aug 15
You: Jeep only
7:51, Aug 15
Lakshmi: I respect your decision and will cancel the service for you.
7:51, Aug 15
Lakshmi: Today I cancelled Radio ID C72R2A46. You have a remaining refundable credit of $23.05 which will be refunded. The refund will take 3-5 business days from approval and will be issued to the original payment method or by mail. Your confirmation number of this cancellation is 758-AUY-304, please keep this number for your records. A confirmation of this transaction will be sent to the email address on file, for your account within 5 days
7:51, Aug 15
Lakshmi: A confirmation of this transaction will be sent to the email address :698****@***.com?
7:52, Aug 15
Lakshmi: Is there anything else I can assist you with?
7:52, Aug 15
You: So from 7:19am to 7:51am is 32 minutes! 32 minutes to cancel a subscription to ANYTHING is COMPLETELY UNACCEPTABLE.
- Rates are not honored as advertised
- Cancellation of subscription is extremely difficult
Preferred solution: Full refund
User's recommendation: Avoid Sirius like the plague !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Try to not let tbis happen to other customers
Company fixed the issue and I have been provided with apology. They coukd see that i asked to stop serving about 6 years ago and they kept billing
- Variety of programi
- No monthly statement to check what you are paying fir
Preferred solution: Full refund
User's recommendation: Try to get a paper statement or at least an email statement every month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Speak to an agent
Company fixed the issue and I have been provided with product or service ordered.
Preferred solution: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Just spent an hour trying to cancel one vehicle
- No commercials
- Everything else
User's recommendation: Try a free service!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Activation
Company fixed the issue and I have been provided with discount on future orders.
Preferred solution: Free
User's recommendation: Musik
Refund of charges to my account.
- I do not use this service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Not able to hear urban view in my truck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Would not honor promotion
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful trying to obtain promotions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
YOU CAN NEVER GET ANY RESPONSE FROM THEIR SO CALLED "CUSTOMER SERVICE".
- Terrible customer service
Preferred solution: A live person to answer a call in a reasonable time period. It NEVER happens with these clowns. Take you money right on time automatically, but when you need something-they just don't give a damn.
User's recommendation: what can I say? If you need their help, don't count on it. What a *** show
You keep canceling my subscription when I change states!!!
- Love octane and others
- You keep canceling my subscription
Preferred solution: Deliver product or service ordered
User's recommendation: Ask for paperwork!!
I’m pissed
- Love octane and turbo hair nation and storytelling channels
- Canceling subscription every change states registration
Preferred solution: Turn my XM Sirius radio back on on the Jeep, that it was a lifetime subscription for when you were looking for money to make the merger
User's recommendation: Get everything in writing and mailed to you. Do not do online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to resubscribe my 2 subscriptions to my 2 Vehicles
- Nice to have
- Outrageous prices
Preferred solution: Price reduction
User's recommendation: It’s good if you can afford it
You’re an idiot. It’s clueless people like you.
Do not support them at all. They are being sued by the NY Attorney Generals Office right now. Get your credit cards out of there. The repetition is horrendous.
You can’t play the same 20 songs yourselves.
You can play full albums concerts etc on the internet for free. Wake up.
Replying to
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Phoenix, Arizona
Their prices are going up. The service is harder to get because I can't understand who I'm speaking with because you're in a foreign country. Less people from the United States are being used To speak
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ames, Iowa
Never use it
User's recommendation: I find that I do not use your service any longer because I don’t drive much anymore because of major health issues. I like the product and all of the options but if I can no longer use Serious, there is little justification in purchasing the product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel one vehicle
- Excellent service
Preferred solution: Change in plan
User's recommendation: Awesome
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3/25/24 They are being sued by the Ny Attorney Generals Office. Get your credit cards out of there.
Wake up. Don’t support them. Play your own music!!! Only the clueless remain.
The repetition is horrendous.
The djs are getting paid with the money XM steals off your credit cards. Stop supporting them…
3/2024 XM is being sued right now by the NY Attorney General, For not letting people cancel. It’s against the Law.
Educate yourselves people. Stop supporting them. The free trials are a trap to get your credit card number. Play your own music.
Get your credit cards out of there. It’s just a matter of time until they are no more. Wake up. I had to get new credit cards to get rid of them.
Doug Sluggo Roberts on the 1st wave channel is a HACKER. He was convicted by the Burbank Sheriffs Office for creating an on air Murder Confession Hoax. Guy Kills his Girlfriend. XM has many issues.
Stop subscribing to them. Educate yourselves! The music repetition is Horrendous. I’m not brain dead.
Only the clueless remain. Over 500,000 people have recently canceled. Over 200 employees have been let go.
Stop subscribing to Sirius XM. It’s just going to get worse…
People wake up. Sirius XM is being sued by the NY Attorney Generals Office right now.
Complain to them. The free trials are a trap to get your credit card number. Get out of there. Cancel.
Educate yourselves. Stop supporting them.
Play your own music. It’s just a matter of time, they will be no more.
They will not give me a refund for the balance of my renewal in January and cancel in May. They kept tell me they refunded a credit card account that was closed.
I check with the credit card company and there was never a refund from sirius xm.
I called and told them and I was getting different stores. Very rude customer service reps!
They are being sued right now by the NY Attorney Generals Office. Those washed up need a job DJs are being paid with the money XM steals off of Peoples credit cards.
Play your own music. Get your credit card out of there ASAP. Wake up people.
Stop supporting them. Those free trials are a trap to get your credit card number.
I agree 100% AVOID SIRIUS XM LIKE COVID!!!
ZZZZZZZZZZZZzzzzzzzzzzzzzzzzzzzzzzz ... Next time cancel in writing 30 days prior to the expiration of the current term and serve your cease and desist order via Registered Mail Return Receipt Requested.
Cancel any and all "automatic withdrawls" with your bank or whomever because they lead to "automatic" contract renewal. Read the original documents ; people rarely do and that's where theses complaints originate.