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XM Radio cust service is BS! I called to cancel my account(in an effort to lower my bills) and was offered a deal for 5 mon. @ $23. Sounds good... I was also informed that I had been charged for 2 radios for the past year, I ONLY HAVE ONE ACTIVE RADIO. So the rep said...
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Company wrote 0 private or public responses to the review from Jul 17, 2010.
Anonymous
Donald Bryant

There is not an early termination fee for canceling the service. However, some radios have a contract with them when you purchase, stating that you\'ll keep it active for at l...

#189978
Reply to reviews
I have a 2005 Mercedes Benz that I purchased on 6/1/2006 and it came with one year of free Sirius radio everything. On 6/1 2007 I became a paying customer for this service. On May 28, 2009 I decided to go to mostly music on my radio which I did with a CS person over...
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Company wrote 0 private or public responses to the review from May 22, 2010.
Anonymous
youshouldguessed

pay by MONEY ORDER... :x

Anonymous
Miltown High

Here\'s what I have found about Sirius/XM: If you pay in advance, by check, they will arbitrarily bill you for things that you did not purchase. You can usually dispute these ...

#183119
Reply to reviews
Today 6/14/2010 I called Sirius and asked to get my log on information to their website and was told that I had a balance. This was odd since I paid over $500 upfront for life time Sirius. When I questioned the CSR he said it was for internet radio at which point I...
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Company wrote 0 private or public responses to the review from Jun 14, 2010.
#185861
Reply to reviews
I had an annual subscription to Sirius from March 2009 through Feb 2010. On Feb. 6th, 2010 I called Sirius and cancelled my renewal so I would not be billed for another year. This part was sucessful. However, the phone clerk put a wrong date or something into their...
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Company wrote 0 private or public responses to the review from May 21, 2010.
#183078
Reply to reviews
I will never do business with XM Satellite Radio or the SIRIUS Corporation again for any product. XM Satellite Radio is trying to steal my money and their customer service can't or won't resolve the problem. They are very good a letting someone else deal with the...
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Company wrote 0 private or public responses to the review from Mar 24, 2010.
Anonymous
Donald Bryant

There are issues with every customer service team, regardless of the company. Travis, the program that we use to add the packages to your account will display something alo...

Anonymous
travis

I purchased a 2010 honda civic with the same features...I had a 3 month trial period and called two weeks before the trial end date and set up a payment plan of 90.00 for 5 mo...

#176103
Reply to reviews
XM Radio needs to be investigated. Perhaps a class action suit is in order. They keep their customers by making it impossible to cancel a subscription. Their website has no options for cancelling an account and the phone line has none either. You are forced to select...
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Company wrote 0 public responses to the review from Jul 14, 2008.
Anonymous
ibeme

Got a bill from Sirus XM for $199.00 for a year of service. NO WAY! They have given it to me for the last 3 years for $77.00 a year. Now they want $199.00? I called and a ...

Anonymous
Eric s

I think the entire company has just gone gangster. I don\'t think there is anyone there with any sense of moral fiber at all. Corrupt from the top down.

#127399
Reply to reviews
XM Radio debits your credit card a month in advance. I cancelled my account 12/22/2009 as I traded my auto 12/21/2009. After at least a dozen hour long phone calls and literally hundreds of emails, they finally cancelled my account 01/25/2010. They refuse to refund...
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Company wrote 0 private or public responses to the review from Jan 27, 2010.
corvettedude1947
corvettedude1947

Very similar problem. In my case, I sold my Silverado in May 2011, and cancelled XM as of 30 May, 2011. A refund of $166.85 was due me(their words). I had cancelled the CC ...

Anonymous
Valerie

I have been dealing with XM for now three months. They charged my credit card for 6 months that I never approved ! My contract was to exp in April 2010. So I was waiting for i...

#169159
Reply to reviews
Everyone has the same story about XM Radio. They are dishonest, add charges to your credit card, won't close your account, and harrass you forever. I've changed my credit card so they can't sneak charges on it but now get bills in the mail. I have spent...
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Company wrote 0 public responses to the review from May 20, 2010.
Anonymous
Gibbs

So why have I been on the phone with listenercare for 2 hrs for the 2nd time in one week and still do not have service but they have my lifetime subscription money? Cancelling...

Anonymous
r.e.p

maybe if ppl just read the terms n cond before they sign up for sumthing they wouldnt have these problems would they? just a thought...

#182872
Reply to reviews
I would like to make it clear that I am a VERY dissatisfied customer. I called in October 2009 to remove one of my 3 radios from my account. I recently noticed that I was billed for it again in January 2010. I called customer support and found out that when I called in...
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Company wrote 0 public responses to the review from Feb 19, 2010.
Anonymous
kevin

I just received a bill on my credit card Of 196 dollars I called sirius satellite canada And said it was too much Detach me through a guy in united states And drop it down to ...

normaltype
normaltype

Dunno what the laws are in the USA, but in Canada the company has to provide you with a detailed invoice explaining what they are charging you for, how much, why, when etc etc...

#171851
Reply to reviews
last year I decided I had heard enough of all the talking on my local radio station so I looked into satelite radio and I was assured I would be happy with no commercials and more music. I bought it, now with all those channels they have I've only been able to find one...
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Company wrote 0 private or public responses to the review from Apr 21, 2010.
#179295
Reply to reviews