david g Xys

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Verified Reviewer
| map-marker Johns Island, South Carolina

Changed plans. Got a better deal.

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Agent recommended changing to a promo offer that saved me about $150 per year. the process was quick and simple.
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User's recommendation: Customer service is great once you're able to connect with them.

Anonymous
map-marker Stratford, Ontario

Can not login

I still cannot login. I cannot access Sirius in my house only in the car. Why is this when I'm paying your premium price. We don't know our password and we have a new email address but you won't let us reset our login password. This is very frustrating. And disappointing.
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User's recommendation: Not worth paying if you can't access the products

Anonymous
map-marker Portsmouth, Virginia

Missing channels

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Missing channels I am being charged for. Called and Called .no answer Customer service sucks. Prices are too high for the poor service
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Walt W Oiz

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Verified Reviewer

Censorship by networks on Sirius

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The problem started last year when some of the shows would have you call in and SiriusXM will block the calls and not allow to calls to go through directly violating the customer service agreement between the customers and SiriusXM and also violating the US Constitution first amendment right to free speech
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Pros:
  • Great content
Cons:
  • Too many liberal channels only two conservative channels

Preferred solution: My own channel with a 100k Salary plus a written apology for their censorship plus my numbers unblocked from calling in on programs

User's recommendation: If you love censorship or communism this company is just for you.

Susie W Bmr
map-marker Saint Petersburg, Florida

I’m sorry I must’ve pushed the wrong buttons but I do need to speak to somebody about my bill

I need to pay a bill. It said my membership expired but I feel suspicious and I need to check it out first.
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Harry B Xiv

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Verified Reviewer
| map-marker Petersburg, Virginia

Service keeps cutting off

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Cutting off. Second time this month that Ive lost service. Too hard to reach customer service. Inconvenience of resetting
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Luann L Lwk

Was not resolved

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Change too much when I know there are plans with very low rates.. especially since I have been with you for sooo many years.. the person I spoke too would not lower the rates and I know she could offer a very good price especially since I have two vehicles on xmradio.
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Loss:
$56

Preferred solution: Price reduction

User's recommendation: Not

Jeremy S Ukr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Activate

Sirius XM Radio - Activate
I paid my bill on 10/10/23 and my service still is not on! Turn this on for me. Please call me so this can be resolved.
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Preferred solution: My service on

Anonymous
map-marker Dallas, Texas

I just want them to stop billing me for a service that I don’t have with them I’m on a fixed income.

Keep charging me and I told you guys I wanted to cancel before the 3 months free trial was over but someone told me that they didn't see anything on file in my name but I have been billed twice
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Talan Fhd
map-marker Twinsburg, Ohio

I can't get series on my phone

I was trying to get series on my other phone. At 216798 **** the Texas will income through to my phone. So I could open up serie
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Paul M Hcg

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Verified Reviewer
| map-marker Parker, Colorado

Losing the Deep Tracks channel

SiriusXM deleted the Deep Tracks channel from my radio. Why did you do this? I am unable to get channel 308 on my radio so now I am out of the Deep Tracks channel. Have been a customer for 20 years! Seriously considering cancelling my service. Can't believe you did this. This is the thanks I get for paying for Sirius XM all these years!
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User's recommendation: Well, if there is ever a monopoly, Sirius/XM is it. They are not interested in serving or taking care of their customers. They took the Deep Tracks channel away from their programming. They said they moved the Deep Tracks channel to #308, however, because of the model of Sirius/XM radio that I have installed, there is no channel #308. So they can remove channels as they see fit, with no input from the customer. Absolutely lousy customer service.

Chanice Uuc
map-marker Victor, Colorado

My service

I need to talk to a person. Please call me or please answer the phone.kkklllkkklkkkkklllllnnnnnmnnnnnmmmmm
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User's recommendation: Nnnmmmnmmmmmmmmmmmmmmmm

Timothy S Mfq

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Verified Reviewer

3-5 days to get confirmation

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Do not like 3-5day notifications in this day and time it should only take a matter of seconds to a minute to have notification done not 3 to 5 days. If this is your continuing process, I will cancel my account and go back to listening to other PaidProgramming. please contact me 586-206-**** if you have a problem with this thank you.
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Preferred solution: Instant receipts upon notification of cards

User's recommendation: Instant receipts

Rosemary P Dol

I cancelled my subscription and you kept charging me

I cancelled my subscription and Sirius is still charging my account. You need to refund me for the months you charged me.
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Preferred solution: Full refund

Chris S Mpm

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Verified Reviewer

Looking for a college football channel

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I think it is so very difficult to find ANY channel in your line-up!! All the ads list this and that station, with no way of finding it.

If it's Sports I'm looking for - the display says Sports 13

(Or whatever the number of channels it happens to be). Is there not a way you could automatically display those channels and what is on live now?.. It is just a pain to use your service. Same with music.

Rock and Roll 23 (I am making this number up) but you have to get into each channel to see what it is! Very cumbersome - especially since we are in the car!! Why can't you have a list of channels on the website or in Google listing channel number and description of channel. The only thing easy to locate is Howard.

Which I do listen to.

Please be more customer-centric and figure out a way for us to always be able to get an answer! Thank you.

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Pros:
  • Love the stations
Cons:
  • Hate what all it takes to find a station

Preferred solution: I want nothing. Except a better system. More user friendly.

User's recommendation: Be patient. Because the system is difficult to use.

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