Anonymous
map-marker Ocala, Florida

Bad reception

The name is Charlotte Jackson dont know where you got that name from and yes my radio doesnt play sometimes all day or it plays after 30-45 minutes after Im in the vehicle
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Alex D Plh
map-marker York, Pennsylvania

Customer service

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Signed up for a concert ticket contest. Seem I won except that the call came in at damn near 10 pm and they left me a VM that since I didnt answer call no tickets. Logged online to report this an was told to relay to someone who cared in customer service Monday morning. What a damn sham. Ill call Monday morning ok.. to cancel my service..
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Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t bother with contests it’s a sham

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cookeville, Tennessee

I was sold a subscription which included an echo dot free from Amazon. I was given (2) promo codes and neither one of code would work.

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Sirius XM Radio - I was sold a subscription which included an echo dot free from Amazon. I was...
Codes fail to work. CS staff with Sirius XM needs to obtain a more fluent use of the English language.
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User's recommendation: Avoid the promo specials from Sirius. Watch your credit card statements closely. (Especially close to the renewal date).

Anonymous
map-marker Athens, Georgia

I enquired about a new subsription told I owe for an unauthorized month then hung up on

In this day and age there are alot free music available so to subscribe to Sirius have them tell me I owe a month not informed about. Checking rates and extra month charged only to be hung up on.
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Gwendolyn M Sqt
map-marker Tustin, California

Please car me!

My car was stolen and SiriusXM couldn't put music on loan car so I would like to suspend my music for 2 months. That's when I get my car back?
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Preferred solution: My car was stolen and SiriusXM can’t put my music on loan car so I want to suspend my account for 2 months because that’s when I get my car back?

Septembera B
map-marker Gadsden, Alabama

Get my money back

I dont have the car anymore an yall have been taking from my account for the last few months an the service had been canceled
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Loss:
$80

Preferred solution: Full refund

Imogen Ebs
map-marker Apopka, Florida

Lousy service

Voice activated prompts dont understand a simple word. Yes/no/cancel CANCEL MY ACCOUNT IMMEDIATELY AND EMAIL WHEN COMPLETE!!!
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User's recommendation: Never

Kwaku Sfx
map-marker Hollywood, Florida

ReNew service

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I've tried for 35 minutes online to pay my bill I have called in to pay my *** bill and it doesn't *** work
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User's recommendation: O

Anonymous
map-marker Elgin, South Carolina

Service stopped

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I sold my truck so they stopped service on it 2 months after the sale of the truck, and I had already started a different account up so I could listen to SiriusXM at home and on my phone and they stopped it also, so when I called them back to get the service turned back on, on my phone I still have not received the email or text message to get it turned on. Really wondering why I still fool with them.
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User's recommendation: Tread lightly

Karen C Vhx

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Verified Reviewer
| map-marker Woodland Hills, California

Can't get a *** American on the line!!!!

Transferred four times from some incompetent foreign rep--DISCONNECTED FOUR TIMES!!! WORTHLESS WORTHLESS
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Cons:
  • No customer service

Preferred solution: SOME AMERICAN CUSTOMER SERVICE!!!!!

User's recommendation: DON'T BE A CUSTOMER

Anonymous
map-marker Memphis, Tennessee

Problem finding way to cancel

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Problem taken care. Able to switch from one auto to another auto and get credit for old time already paid in advance
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User's recommendation: Easy way to get service switched

Sally B Uov
map-marker Mchenry, Illinois

Price

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Love the new automated pricing option but the price is still higher than other streaming options that are available today.
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Preferred solution: Let the company propose a solution

Benita K

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Verified Reviewer

Agent cancelled my acct. without my consent.

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Updated by user Apr 08, 2022

I requested to speak to a supervisor. The agent said she would connect me and after being on hold 5 more minutes I was disconnected.

Original review Apr 08, 2022
The agent was rude, barely spoke English and wasted 40 minutes of my time.This company is the worst!!!S
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Loss:
$1

Preferred solution: Deliver product or service ordered

Kenneth H Ljv

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Verified Reviewer
| map-marker Sayre, Oklahoma

High bill

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Original review Mar 25, 2022

My bank account was charged $ 223.21 after my 6 month trial was over with no contact, from Sirius radio I will never use their service again as long as I live. As far as I'm concern they extorted money from me and will proceed with legal council.

Don't buy into the BS. I just talked to listener care and the woman was hard to understand, ask for supervisor, just barely able to understand her. Do people not learn to speak English or did I get a call center in Pakistan.

She said e-mail sent, yea right, I'm on computer constantly working and e-mails come in but not from Sirius XM. Fixing to Call again and get on them like white on rice had enough of their BS.

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Loss:
$223
Pros:
  • Cons
Cons:
  • More cons

Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

I was looking for alternate antenna, since mine is blocked by truck camper. Spent 1&1/2 hour getting nothing answered

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Customer service worthless mmmmmtggggffjjgfhhgfhhhffhhhgfghhgfghjhgfghhgffhhgtt go ghhyffghhhgghhhhh
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User's recommendation: Dont buy

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