Every year I go through the same thing... unasked for service upgrades.
This year was no different. So I called, got downgraded to my standard subscription, received the bill and sent out the check 4 days later. Today I get a call stating that I was getting my service turned off for non-payment. I called and told them I sent the check and, to my surprise, was then informed that they had received it!
When I asked why they were turning off my service if I had paid the bill, They told me that I had asked for an upgraded service and still owed them over 55 dollars! I said to the Supervisor, "If that that was the case, then why did you send me a bill for my requested downgrade?". Of course, she played ***.
They do this every year. You would think that they would have learned a lesson from Wells Fargo.
Review about: Sirius Xm Radio Subscription.
Reason of review: Problems with payment.
Preferred solution: Clean up your fraudulent billing practices..