I inquired of customer service the basis for its programming decision to drop its Escape channel. I was initially advised that the channel was dropped to make way for new channels, as if there was some relevant limitation on bandwidth.
When I challenged this explanation, the customer service rep acknowledged that he did not know the answer to my question and that, further, he was unaware of anyone in the company whom he could contact to find out the answer to my question.
Imagine that: an organization that thinks so little of its customers that it fails to provide its customer service reps with access to answers to listener questions. I suspect the real answer has something to do with royalties and profits but I'm only speculating as no one in the company appears willing and able to discuss the matter candidly.
Product or Service Mentioned: Sirius Xm Radio Subscription.
Reason of review: Poor customer service.
I didn't like: Customer service rep and lack of integrity by company.