Contact Sirius XM Radio Customer Service
Sirius XM Radio Phone Numbers and Emails
Toll-Free Number:
-
(866) 635-2349Canceling Subscription
Customer Service:
-
(855) 796-9847Aviation and Marine Weather Subscriptions
-
(855) 697-3373Request the Activation Signal
-
(800) 422-7142Return Authorization
Sirius XM Radio Emails:
Sirius XM Radio Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sirius XM Radio Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sirius XM Radio is (866) 635-2349. 72% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number (855) 697-3373.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Sirius XM Radio may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sirius XM Radio Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sirius XM Radio is (866) 635-2349. 72% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number (855) 697-3373.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Sirius XM Radio may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Sirius XM Radio mainly because of activation/ cancellation, staff, payments and charges.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sirius XM Radio is listenercare@siriusxm.com. 54% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Sirius XM Radio?
Most Popular Number:
| Total calls: 25 832 | Issues resolved: 1 724 | Last call: Feb 11, 2026 |
Contact Information
Sirius XM Radio Website:
Sirius XM Radio Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm (EST)
Mailing Address:
P.O. Box 33174,
Detroit,
Michigan 48232,
United States
Other Locations:
1221 Avenue of the Americas,
New York,
New York 10020,
United States
1500 Eckington Place NE,
Washington,
District of Columbia 20002,
United States
6420 Wilshire Boulevard,
Los Angeles,
California 90048,
United States
Return Address:
300 Nixon Lane,
Edison,
New Jersey 08837,
United States
Sirius XM Radio Customer Service Reviews
The guy On the other end of the phone didn't care why it was canceling after only 3 days and not even ever having any service except in my rental car. So why would you care?
Very disappointing experience, and then this morning on morning, Joe.
I heard them talking about how bad your customer service is and answering calls and stuff. So now I guess I did the right thing.
I was happy that someone helped me with my radio problem because someone send me a spam saying that I don't have a radio and that I have to pay in when I didn't have to so customer service told me that everything is okay and my radio is not being stopped because of someone almost locking me out of the radio.
How Good is Sirius XM Radio's Customer Service?
Very. Helpful
Satisfied
All I wanted to do was reinstate my service didn’t get any satisfaction at all and I still don’t have any service
I just want to cancel my service. Traded cars, I don’t need it in the new one.
Thank you
Ada Rook
Professional
Very helpful
Summary of Sirius XM Radio Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sirius XM Radio?
Activation/ Cancellation Question:
- “Wanting to cancel my subscription”
- “Want to cancel our membership”
- “I want to renew my subscriptions”
Payments and Charges Question:
- “Credit card declined”
- “Credit card”
- “New credit card”
Staff Question:
- “Customer service”
- “No service”
- “Transfer service”
Product/ Service Question:
- “Weak signal”
- “I need a signal sent out”
- “New car purchase”
Account Question:
- “Active service”
- “Subscription”
- “I want to. Sign up with Sirius XM”
Request for Information Question:
- “Questions abut service”
- “Update account”
- “Contract questions”
Return/ Replace Question:
- “Changing service to new caR”
- “To change my credit card information”
- “Change my debit card number”
Cards Question:
- “Y'all taking money off my card”
- “Give new card number for payment”
- “Updating card”
Website/ Application Question:
- “To get XM radio installed on my Chevy 2011 van”
- “Can’t get app to work”
- “Xm app not working”
Shipping and Delivery Question:
- “Have not received headphone promotion yet.”
- “Did not get extra channels”
- “Siri is not coming in”
Refund Question:
- “Refund”
- “Refund and cancel”
- “My. refund”
Employment Question:
- “Lost my job”
- “Employment verification”
Other Question:
- “I’m not getting all of my channels.”
- “My promotion”
- “Adding promotion”
Compare Sirius XM Radio Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
