Contact Sirius XM Radio Customer Service
How to Reach a Person at Sirius XM Radio
Toll-Free Number:
-
1-866-635-2349Canceling Subscription
Customer Service:
-
1-855-796-9847Aviation and Marine Weather Subscriptions
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1-866-635-8641Billed Subscriptions and Trials
-
1-855-697-3373Request the Activation Signal
Sirius XM Radio Emails:
Sirius XM Radio Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Sirius XM Radio Phone Number | 1 (866) 635-2349 |
| Average Hold Time | 00:00:28 |
| Average Calls duration | 5 minutes |
| Most Popular Sirius XM Radio Email Address | listenercare@siriusxm.com |
| Sirius XM Radio Live Agent Availability | 30% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Sirius XM Radio Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Activation/ cancellation, staff, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to Sirius XM Radio | First and last name, address or zip code or phone number |
How to Contact Sirius XM Radio?
Most Popular Number:
| Total calls: 26 162 | Issues resolved: 1 751 | Last call: May 13, 2026 |
Contact Information
Sirius XM Radio Website:
Sirius XM Radio Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm (EST)
Mailing Address:
P.O. Box 33174,
Detroit,
Michigan 48232,
United States
Other Locations:
1221 Avenue of the Americas,
New York,
New York 10020,
United States
1500 Eckington Place NE,
Washington,
District of Columbia 20002,
United States
6420 Wilshire Boulevard,
Los Angeles,
California 90048,
United States
Return Address:
300 Nixon Lane,
Edison,
New Jersey 08837,
United States
Summary of Sirius XM Radio Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sirius XM Radio?
Activation/ Cancellation Question:
- “Subscribe change”
- “Cancel one c”
- “Need to cancel one vehicle off my acct Toyota Tundra”
Payments and Charges Question:
- “Billed at significantly higher rate”
- “Billing question”
- “Payment”
Staff Question:
- “Service issue”
- “Transfer service to new phone”
- “No services”
Product/ Service Question:
- “No signal”
- “Disconnect service”
- “Connect to streaming service”
Account Question:
- “I can't get into Sirius XM Radio”
- “Subscription”
- “Transfer membership to a new vehicle”
Request for Information Question:
- “I updated the software on my 2025 Cadillac CT5 and haven’t had Sirius or AM/FM since”
- “Update payment info”
- “Need help”
Return/ Replace Question:
- “Change cars”
- “Need to change radio”
- “Change plans”
Cards Question:
- “Like to switch from one card to another”
- “Y'all taking money off my card”
- “Give new card number for payment”
Website/ Application Question:
- “Sirius App stopped working”
- “To get XM radio installed on my Chevy 2011 van”
- “Can’t get app to work”
Shipping and Delivery Question:
- “Have not received headphone promotion yet.”
- “Did not get extra channels”
- “Siri is not coming in”
Refund Question:
- “Refund”
- “Refund and cancel”
- “My. refund”
Employment Question:
- “Lost my job”
- “Employment verification”
Other Question:
- “Pricing is wrong”
- “Price”
- “Thanking money out that you have authorization authorization to take it out”
Compare Sirius XM Radio Customer Service To
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