Skip to content
Write review For Business
  • Login
This month the number of Sirius XM Radio customer service requests is much higher than usual.

Contact Sirius XM Radio Customer Service

How to Reach a Person at Sirius XM Radio

Verified Contact Information

Toll-Free Number:

  • 1-866-635-2349
    Canceling Subscription
Call Now
Send Message

Customer Service:

  • 1-855-796-9847
    Aviation and Marine Weather Subscriptions
  • 1-866-635-8641
    Billed Subscriptions and Trials
  • 1-855-697-3373
    Request the Activation Signal
  • 1-800-422-7142
    Return Authorization
  • 1-212-584-5100
  • 1-888-539-7474
  • 1-800-689-6881

Report Fraud:

  • 1-866-635-5027

General Info:

  • 1-866-518-3922

Customer Service:

listenercare@siriusxm.com
Listener Care
marine.support@siriusxm.com
Marine Customer Care team

General Info:

info@siriusxm.com

Legal:

privacy@siriusxm.com
Privacy Inquiries

Media:

advertising@siriusxm.com
Advertising Inquiries
press@siriusxm.com
Press Inquiries
genfeedback@siriusxm.com

Sirius XM Radio Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Sirius XM Radio Phone Number
1 (866) 635-2349
Average Hold Time
00:00:26
Average Calls duration
5 minutes
Most Popular Sirius XM Radio Email Address
listenercare@siriusxm.com
Sirius XM Radio Live Agent Availability
34% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
View full overview

How to Contact Sirius XM Radio?

Sirius XM Radio’s contact number is 1-800-689-6881. This customer service phone number is available only on weekdays from 8 am to 8 pm ET. The phone number connects you to SiriusXM Radio’s customer support team, who can assist you with any inquiries or issues you may have regarding SiriusXM services. Also, please have your account number or radio ID (called ESN or RID) handy during the phone call.

Sirius XM Customer Service is available to assist you during their operating hours, which are Monday through Friday from 8:00 am to 8:00 pm Eastern Time (ET). However, the customer service line is closed on Saturdays and Sundays. These hours are dedicated to addressing any questions or concerns you may have regarding SiriusXM services.

To contact SiriusXM customer care directly, you can reach out to their customer service team through the dedicated customer service phone number at 1-800-689-6881. They are available during their operating hours Monday through Friday, from 8:00 am to 8:00 pm ET. Also, the SiriusXM customer service line will not be available during the weekend. Alternatively, you can contact their customer service via the online live chat feature available during the same hours.

PissedConsumer Club

Contact Information

Sirius XM Radio Website:

Sirius XM Radio Help Center:

Corporate Office Address:

Sirius XM Radio Inc.
8550 Freeport Parkway
Irving, Texas 75063
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm (EST)


Mailing Address:

P.O. Box 33174,

Detroit,

Michigan 48232,

United States


Other Locations:

1221 Avenue of the Americas,

New York,

New York 10020,

United States


1500 Eckington Place NE,

Washington,

District of Columbia 20002,

United States


6420 Wilshire Boulevard,

Los Angeles,

California 90048,

United States


Return Address:

300 Nixon Lane,

Edison,

New Jersey 08837,

United States

More contact details

How Customers Rate Sirius XM Radio Support?

4.3 / 5
Good

Based on 38.2K calls to Sirius XM Radio customer support through PissedConsumer.com and 196 survey responses.

Total Calls
38.2K
Avg Call Duration
05:12
Issues Resolved
21%

Why Customers Call Sirius XM Radio?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 22%
  • Activation/ Cancellation 21%
  • Payments and Charges 16%
  • Staff 10%
  • Product/ Service 10%
  • Account 9%
  • Request for Information 7%
  • Return/ Replace 3%
  • Cards 1%
  • Website/ Application <1%
  • Shipping and Delivery <1%
  • Refund <1%
  • Employment <1%

Customer Inquiries & Issues

22%
  • "Spanish"
  • "Want Sirius only on my phone"
  • "XM radio"

Activation/ Cancellation

21%
  • "Cannot activate my car radio"
  • "Cancel jeep"
  • "To renew subscription"

Payments and Charges

16%
  • "To drop the payment down 31.00 is to much"
  • "Payments"
  • "Billing"

Staff

10%
  • "Radio service"
  • "Customer service"
  • "No service"

Product/ Service

10%
  • "traffic alert not working"
  • "Radio is not working"
  • "Connection"

Account

9%
  • "Money taken out of my account when this radio station was supposed to be canceled"
  • "Balance"
  • "My account"

Request for Information

7%
  • "How to switch xm from old car to new"
  • "I need assistance"
  • "Update credit card"

Return/ Replace

3%
  • "Change payment method"
  • "Change vehicles"
  • "Change service"

Cards

1%
  • "Chage my card number"
  • "Switch card acct"
  • "Like to switch from one card to another"

Website/ Application

<1%
  • "Install"
  • "Having trouble with the app on my phone"
  • "Install to another vehicle"

Shipping and Delivery

<1%
  • "Want to see if I can get the 3 year 99.00 deal"
  • "Have not received headphone promotion yet."
  • "Did not get extra channels"

Refund

<1%
  • "Refund"
  • "Refund and cancel"
  • "my. ***"

Employment

<1%
  • "Lost my job"
  • "Employment verification"

Compare Sirius XM Radio Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Spotify
Spotify Customer Service
stars-rating-fill
4.0 out of 5
Iheartradio
Iheartradio Customer Service
stars-rating-fill
4.9 out of 5
TuneIn
TuneIn Customer Service

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Sirius XM Radio? What happened? What can we help you with?
Submit review Don't show this popup
Sirius XM Radio
Reviews Contacts Community