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Sirius Xm Radio Subscription Review

I purchased the lifetime Sirius Package in January 2014 and was promised I could transfer it to a new car. I finally got my new car 11/2015 and now Telling me they no longer honor those contracts and I'm out of my $900 what can I do I'm very angry
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
#730170
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I agree with most all the comments so far. I have cancelled my subscription. A lot of folks have said they will either cancel or not renew. The only way to get the attention of the top management is to cancel NOW. The only thing the top management understands is...
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Anonymous
Anonymous

I HATE Sirius!!!!!! I hope they go out of business because they do NOT care about their customers! They take away the best music EVER - Escape! Hope you guys are real happy...

I didn't like
  • Cancellation of some programs
#684012
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I have been an XM subscriber for close to ten years. I love satellite radio when it works! Recently my car radio stopped working. I ended up calling tech support eight times over a period of four weeks. They gave me wildly contradictory information and made promises...
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SXM_Help
SXM_Help

Hi - We apologize for your experience. We are happy to hear your issue is resolved. If there is anything else we can do to help, just send us an email with your contact inf...

#348792
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Beware - my wife joined XM and mailed them a check. The check has been cashed and Xm can't find the money so they are canceling the service. We got the back to send us a copy of the check, yep they cashed the check. 5 hours into it still no satisfaction. Take...
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SXM_Help
SXM_Help

Hi - We apologize for the delay in responding as well as your billing experience. We would like to help. Send us an email with your contact info to sxm_help@siriusxm.com a...

#340474
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I purchased a lifetime Sirius/XM subscription for $580 in July 2010. Two years later, I sold my car and wanted to transfer my subscription to my new car. When I inquired about the process, a customer service rep told me that lifetime subscriptions aren't transferable...
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Anonymous
Paul

I to cant transfer lifetime plan , was told good for 3 transfers but not if it is a factory radio. Done with Sirius xm

Anonymous
B Chan

I'm going through a similar situation. However XM transferred one of my lifetime subscriptions and was told that there would be no issue to transfer my other subscription. XM ...

#332822
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I signed up for Sirius radio for auto and my office six months ago. I've never dealt with a more incompetent company probably ever. They recommended and sold me inappropriate equipment and then refused to take it back. I lost over $200.00 on equipment I had to...
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#313037
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Buyer beware if your new car came with Sirius "free" for one year they will nail you the next year. $160.00 then they turn off my satellite radio 2 days before the year is up. When I called them they tried to blame it all on the dealership (new car) saying it was their...
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Anonymous
SiriusXM Corporate Customer Re

Hi - Sorry to hear about your experience. We would like the opportunity to change it around. Send us an email with your contact info to facebook@siriusxm.com and we\'ll be hap...

Anonymous
Matt

I bought a \"lifetime\" subscription with my last vehicle purchase 4 years ago. Now I have purchased a new vehicle and they say that they cannot transfer my subscription beca...

#302346
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We tried to cancel our automatic contract and they kept dropping my calls or sending me to the wrong extension. It took me a MONTH to get it cancelled and then when they sent me an updated bill (a week after it was due) they inserted a "late payment" notice and a...
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#301406
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We had a 2010 Ford and purchased Sirius Audio for Life and 4 yrs of Travel Link. Our Ford was declared a lemon and we received a 2011 Ford to replace it. After that stressful process we contacted Sirius Radio and paid a transfer fee to have the service on our new...
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Anonymous
Paul

Hello Don; The nightmare does not end there. When you attempt to cancel, you will be met with long waits on the phone line. I have personally not been able to reach a liv...

Anonymous
don

About the worst company ive ever dealt with their billing is not understandible. the price quoted is never what you get billed. the foreigner you talk to cant understand you a...

Do not do business with XM radio. I have never been turned over to a collection agency and my credit score is 790 but I got a letter from EOS CCA telling me I owe $35+ for a subscription I never authorized. i contacted this collection agency who seem just what you...
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Anonymous
Bobo

Yes xm radio will send your bill to EOS CCA if u cancel your subscription. They won\'t tell u this and EOS will destroy your credit score! Many of us didn\'t know they had a ...

Anonymous
Don in Florida

XM is worse than any cable company, DMV or horror story you have ever heard. They have call centers with people that claim to be speaking English, but more like \"Jinglish\"...

#266241
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