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Sirius Xm Radio Subscription Review

Horrible customer service, and if you buy a lifetime subscription be prepared to to keep that vehicle for life because you cannot transfer it nor can you get your money back for the remaining pirtion that you did not use. It is a rip off and would not recommend it to anyone.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
I liked
  • Being able to travel and listen ro the same station
I didn't like
  • Not able to transfer the lifetime subscription to a new vehicle
#865432
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About a month ago I noticed a charge for $61.11 on my checking account, paid to Sirius XM Radio, which I am not, or have ever been, a customer. I have placed numerous phone calls to them to rectify the problem, and, after almost a month, they have finally called me...
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#443608
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I called to check the renewal price for my Sirius and was told it would be the same price as last year (84.66) but I had to renew by Nov when I called to renew I was told I had till the end of Nov and it would then automatically renew at again the same price of 84.66...
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SXM_Help
SXM_Help

Hi there - We apologize for your experience and would like the opportunity to change it around. Send us an email with your contact info to sxm_help@siriusxm.com and we\'ll...

#362966
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I purchased a new car in July of 2011. My old car had a xm radio subscription. I called to cancel the old subscription and activate the new car. I gave them a Discover card not remembering or them telling me that I had given them a Visa before. My charges continued...
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Anonymous
SiriusXM Corporate Customer Re

Hi - Sorry to hear about your billing situation. We would like the opportunity to change it around. Send us an email with your contact info to facebook@siriusxm.com and we\'ll...

#314511
Reply to reviews
XM Satellite may have taken over first place in the ongoing battle for the worst customer service, and the thing is, I love their product. It's no mystery as to why XM's stock hovers at $2 a share, it's because they won't even let you buy what you want...
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#246929
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What kin What kind of scam is XM Radio running here? I've tried to cancel my promo subscription via internet and phone, and it can't be done! I called three times and was on hold for about one hour in total. Each time a customer service rep answered and I...
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Anonymous
Lu

I too, was given the 5 month promo, cancelled the promo at the end of the 5 months, they tried to charge a credit card I had cancelled. The customer service rep told me today...

Anonymous
just got it resolved

we sent notice that we would not be renewing by mail and they told us we had to do it by phone. After about 3 months of arguing with someone in Egypt they sent it to a collec...

#239059
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Sirius sends to collection a radio that was canceled, and even though they have proof that the unit was canceled 6 months prior to the renewal because it already went to collections I'm on the hook. Why am I on the hook you may ask? get this, I was told that it...
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Anonymous
Charles Bourg

To all the people in the us that have had problems with sirius radio and there billing practices. Please contact the attorney generals office in you state. These offices were ...

Anonymous
Manuel

Just ran into same problem. Sirius radio is running a scan where they sell these accounts to collection agencies for pennies on the dollar and they then tell you that they ca...

#227625
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Hello everyone , I'm back again to tell you about XM RADIO . I finaly recieved a call from XM RADIO'S employee named ellen, after nearly 1year of trying to get them to honor their word and restore my service that their EXECUTIVE VICE PRESIDENT said I would...
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Anonymous
SRT Viper

I am finally finished with XM Radio Canada, I guess that some things never change..They have horrible business practices and I will never deal with them again...I am so pissed...

#127319
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shortley after buying a new GM product I recieved a letter from XM Radio's executive vice president STEPHEN R. COOK that I would be recieving 1 year of service ( satalite radio ). a few weeks later XM Radio turned off my service. when I called the company to find...
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#124206
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I ordered XM Radio 18 months ago. I recently noticed that XM radio was also charging me for XM online. I never ordered this service and did not authorize them to charge me for it. I paid for the radio quarterly, but they were charging monthly for the XM Online. I...
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#120671
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