12.1K views
Not resolved
57 comments

I have been a loyal XM radio listener for years. Now, I am mad as *** and will do all that I can punish XM Radio for treating me this way. Here is my horror situation in a capsule.

Considering the new economic realities, my XM Satellite Radio yearly subscription was on the list of things to cancel. My renewal date was 12/06/2010 - Fees of approximately $160 are collected in advance/charged to your credit card. On 10/04/2010 I called XM at 877-967-4672 and talked to xxx, one of their representatives. Explained to him why I was calling and asked him to do two things for me. 1) To remove my credit card # from their database (had been set up for automatic updates); and, (2) to cancel my account immediately. I told him I did not plan to renew my subscription for the foreseeable future due to economic hardship. He was polite and complied with my requests. We ended the call by giving me confirmation # for the cancellation (which I still have in my records). As expected, early in December 2010 my XM Radio service became unavailable.

Surprisingly, on January 24, 2011, I received an email from XM Radio stating I had till February 2011 to take care of the balance in my account (fees for an additional year of subscription). I immediately called XM customer service again at 877-967-4672 and this time was connected to yyy. I explained the content of their email and the reason for my surprise. I gave her my cancellation confirmation number from the previous conversation in November 2010. She could not find the number. I explained that as far as I was concerned my account had been closed. If not, would she please close it now? yyy gave me confirmation # for the cancellation and our conversation ended. I was happy that the matter was finally taken care off.

Much to my surprise, on the evening of 01/28/2011, I got a call from XM radio (XYZ this time) wanting to know when I would take care of the balance in my account. I expressed my surprise and asked I could review the background with him. He said, did I mind if our conversation was recorded -- so that he could play it back for his managers - he suggested that the reason for my out of ordinary experience was that I had not gone through the right channels for the cancellation. I agreed and proceeded to review the background - albeit that I was getting very angry having to spend so much time with this simple request. XYZ said for me to stay on line while he had his manager listen to the recording of our conversation. Then the manager will come on the line to resolve the issue. Five to ten minutes later a women's voice came on to ask me if I was ready to settle my balance! Does anyone to know how to cancel an XM radio account? I am mad as *** and will do all that I can punish XM Radio for treating me this way.

Review about: Sirius Xm Radio Subscription.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Southfield, Michigan, United States #1308551

Contact your credit card company. They can stop paying XM.

Anonymous
Saint Louis, Missouri, United States #1206985

I am unsure what to do. Bought a new car that came with a free 3 month trial which I have never activated but I am now one month in and they are sending me emails as if I accepted an offer. Ideas anyone

Anonymous
Saint Augustine, Florida, United States #1187525

This is what happens every time you call,you get a rep real quick because the want your money lol your on the phone 50 min trying to cancel and them trying to give you deals,you can't cancel a vehicle out either my husband lost his truck and I wanted to cancel his out we were paying and still are 27$ a month for 2 cars with xm they told me that they would send me a car kit to but on a bike lol so now I'm still paying 27$ for 1 car,so ,I true to cancel today and was almost there until the big ......( Let me transfer you) and I knew he was going to do it .......HANG UP!,, every time . So what do you do ?

Anonymous
to Anonymous #1511320

Exact same thing has been happening to me!!!

Anonymous
#1131491

Report your credit card that you pay Sirius with as stolen. Payment ot them will stop.

Get a new card. Problem solved, there's more than one way to skin a *** business.

Anonymous
#1107617

My advice when subscribing to anything is use PayPal, then it is very easy to go in and "unsubscribe" whenever you want through PayPal by no longer authorizing payment. SiriusXM is very pushy and hard to stop otherwise.

Anonymous
#991097

Just spent about 45 minutes on the phone to cancel my siriusxm service and I was getting nowhere. He was offering me the world but I realized that in 12 months I would be right back to where I am now.

The normal pricing is just WAY too expensive and I don't even really use it. Why then should I give in and take one of his offers? No matter how many times I said no, he kept on going. Then I got an idea.

I finally told I was at work and was out of time for this and that I was done and was ending the call. I told him that I had plenty of money and that if I wanted the service I had no problem being able to buy myself a new radio and pay for the service. I need no financial assistance so your offers have no value to me. I then told him that the credit card on file with Sirius was kept for the sole purpose of Sirius billing and that I was hanging up immediately and calling my credit card to cancel it.

I then told him that I believe that will resolve my issues.

Within about 60 seconds, I had my cancellation confirmation number. I then did call my credit card company and disputed any charges ahead of time just in case they pull some ***.

Anonymous
Naperville, Illinois, United States #971744

it took me 2 hours to cancel - the best way to get around these scam artists is to call them on the phone and asked to be turned on. get the cost and ask to send them a check - then they cant keep renewing you without your permission thats what i did and it worked

Anonymous
to mm Oshawa, Ontario, Canada #999165

English please!

Anonymous
#869568

I got a good one for y'all with them.. first off, back in 2009, hubby bought a new ford truck.

he went ahead and got the lifetime subscription to it. Which no longer is offered. Well twice now, we've gotten notices that our trial for either 3 or 6 mths have been activated in 2 different cars. I had to call them both times to tell them we've never bought those cars.

Had the nerve to ask, was I sure!! this was both in the last year. After the 2nd one, I called and would not let up, until they promised that they would put something in the computer to alert them if there was ever another trial in his name. I stressed that we wouldn't be buying another vehicle anytime in the near future.

I now get notices on one of those cars stating that the warranty for parts has run out.. They couldn't tell me where the cars were purchased, yet we were getting the mailings for them.

And the Ford place was of no real help. So as one writer stated, the car dealerships, should be sure of what's going on and should take some blame in this.

Anonymous
#869563

I just was successful (I hope) in cancelling. I asked for the first customer rep to stay on-line until the customer retention rep picked up so that I did not get disconnected (I heard that happened a lot.) I refused to give them a reason as to why I was cancelling and told them I was not required to.

I just said I did not want it anymore. I felt if I gave them a reason it would give them more ammo to spin their spiel and try to worm their way back into my car. They still tried to make up a reason and I told them that this was exactly the reason why there are so many complaints on them-that they won't let us simply cancel. I also told them that I would be following up in writing concerning my cancellation to the New York address.

Ended up I got a cancellation confirmation number within about 5 minutes on the phone and they said I would be an email confirming in 5 days.

I had switched to invoice billing about a year ago and am I so glad they don't have a credit card number! Whew-I was dreading making that call for over 2 days!

Anonymous
West Sacramento, California, United States #854109

I have a Lexus with XM as an option. Because of these stories I'll not touch them.

Ever.

Sat radio sounds cool though. You'd think Attorney General would get involved after thousands of consumer complaints.

Anonymous
#825595

I had the account set up so that it was not to self renew. It required annual renewing and a check.

After 3 years, when the renewal notice arrived I called to cancel but was put on hold for an extended time on repeated nights so I just let it self cancel. It didn't self cancel though. They sent a bill demanding payment. After repeated calls, waiting on hold for extended periods I finally held out until someone answered but they couldn't help me but gave me another number to call.

Again a long wait on hold but finally someone answered and after answering several questions they gave me a cancellation confirmation number. Some weeks later a bill for $7.92 for 1 months service for the period from the expiration date until the cancellation call was received. They have sent bills repeatedly that I trashed but today I opened the latest bill and it is for $11.71, noting Previous balance $9.56; Invoice fee $2.00; City tax $0.01 and Sales tax $0.14 for the total of $11.71 PAST DUE.

These people must be the former owners of AOL.com. Is there any end to their madness?

Anonymous
Edmonton, Alberta, Canada #736782

XM/Sirius Radio turned a Christmas gift from my children into a nightmare. All the cancellation woes previously stated and a constant harassment by their partners-in-crime NAFS for months had me at my wits end.

Complaining to government consumer watch agencies resolved nothing. Please don't make the same mistake and stay away from this unethical company.

Anonymous
Littleton, Colorado, United States #705653

Just so you know I did not renew XM based on your review (had free trial with vehicle). So your review at least cost them one more customer.

Thanks for the advice. I hate companies who deliberately lie to steal your money.

Anonymous
#694839

It appears that once your free subscription ends, your account is turned over to freelance solicitors who harass you with offers. (We are now down to $25 for 6 months). I.e. I think Sirius is like magazine subscriptions with commissions to those who sell them. On the current offer, I am warned that the subscription will automatically renew unless I call

1-866-635-2349.

Between these timeshare-ish come-ons and the comments here, we are glad that our renewal was not processed. However, it wouldn't surprise me if they found our account and tried to bill us.

Has anyone ever tried getting Ford, Toyota, etal to intercede? You would think they share some of the blame for delivering cars with this overpriced feature. In the meantime, I have removed the Sirius window sticker and am glad I never became a paying customer.

Anonymous
Spartanburg, South Carolina, United States #618308

I just canceled mine and after reading all these comments chose to give the reason "I am moving out of the country to a rural town in South America with very spotty internet." This seemed to stop her in her tracks because really what could she do? She did try to tell me I could get the internet subscription but I explained it just was not possible to know what the situation would be like when I get there.

She was satisfied with that and requested a refund for the remainder of my balance. I went online to make sure and it is canceled and the billing shows that they have issued a refund.

Having said that I have to wait and see if the refund posts to my credit card in a week or so but so far that what it says on the billing statement. I hope that helps make it easier for some of you!

Anonymous
Eugene, Oregon, United States #608827

Went through the same rigamarole just a few minutes ago. Just wasted 30 minutes trying to cancel my subscription renewal.

First I was told I would have to call back on the subscription expiration date. I asked to speak to a supervisor. Then he tried to upsell me (again). Also I had to call in twice.

The first time I pressed the key to cancel the account - there was dead silence on the phone and I waited 5 minutes with no pickup. Called back in again and pressed "other" and got a customer service rep in 10 seconds. These guys think they are marketing and sales geniuses, and perhaps they are...maybe some people follow the path of least resistance and just renew.

I have lost all respect for this company and I now I will not renew my subscription on the next car. They just lost a customer.

Anonymous
Cherry Hill, New Jersey, United States #599981

Why hasn't XM been sued yet? There are plenty plenty PLENTY of people to support a class action against them?

My advice, instead of buying a subscription to XM Radio, download Pandora on your smartphone, and plug it into your car.

Many new cars have Pandora built in! GOODBYE SIRIUS/XM.

Anonymous
#578156

I think that the conversation I had with XM Radio today tops them all off. I went to get my account fixed because I couldn't log in.

I got a foreign #&$* who couldn't speak or understand English. I told him about 7 times "I can't log in on either my listening online account or the main account." He repetitively said "Okay, so you can't log into your account......can you log in now?" I told them several times, "No, your site gives me an error message." The foreign *@($ said "Can you log in now?" This lasted for about 20 minutes. I angrily but not arrogantly said "Give me someone who knows what they're doing." He said, "Okay hold on, let me get you someone." He came back 5 minutes later and, again, "Okay, sir, hello, hello? Are you there?

Can you log in to your account now?" I said, very brazenly since I was literally pissed off by this time, which I told him, "What the *** did I just say???" The guy finally offered to transfer me. I got hung up on after that and had to call them again. I got another guy who sounded like he was from either India or Iraq with A LOT of background noise while claiming to have a busy day. He was speaking through A LOT of static and faded out repetitively.

I spent a total of 45 minutes (Going on 50 minutes altogether.) This guy was even worse, if he wasn't the same. He offered to reset my user name and password. I obliged, but found out he had the same low level of intelligence the previous guy has. I told him "I still can't log in" after he reset my user name and password.

He stupidly said "So you're in your account?" It's kind of funny how the u.s. economy has a f-king 16% unemployment rate, yet they hire these *** foreign #&*$* while the rest of the country is living in poverty. It makes you wonder why a u.s. citizen can't get employment because of "A few blemishes on their background," yet a foreigner who is dumb as *** gets a position at xm radio or another place of employment.

I even taped the whole 68 minutes and 30 seconds worth of the conversation too, cursing too. It makes me want to bootleg accounts.

You May Also Like