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I just sent this letter to their board of directors outlining my issues: I am not the type of person to complain about a company to the directors, but I am so mad and upset with your company that I felt compelled to do so. I have never been treated so unprofessionally...
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#463155
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XM called to renew my service, I have 3 GM vehicles with XM radio, I could not understand the lady on the phone, I asked her to transfer me to her supervisor and she was worse. I cancelled my services. She still could not get the point, still asking me if I wanted 6...
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Anonymous
liltrouble

I got the call and the person could not speak English, only read a pre-written script with an answer of yes or no. WHen I started to ask questions it put the person in a tail...

#387903
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Sirius Xm Radio in Troy, Michigan - Wrongfully billed us 2 years in a row now they won't return our money

We had a sirrius account and now two years in a row they wrongfully took money out of our account and won't return it. They give us lip service that they will and then they don't. We had to file a claim with our bank and that temporatily gives our money back but ultimately we will have to fight and continuously call sirrius until its resoleved. Then when we call we get someone in the Phillipines who now wants us to go through the whole issue when you know darn well its on their computer I figure they want you to just give up so they make the process such a painI am not sure what recourse we have we definately need to change the card it was under so it doesn't happen next year.
#417761
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I used to have 4 different radios in 4 different cars. My wifes car I paid for until the end of the lease, and they tried to bill me again for it. I faxed them a copy of my payment, and, they continued to bill me untill they shut it down about 6 months ago. I...
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Anonymous
jay

Sirius I have already sent you this information twice. My advise is to google "Sirius Billiing Issues", and see that there are thousands of posts. I refuse to spend any mor...

SXM_Help
SXM_Help

Hi there - We apologize for your experience. We would like the opportunity to change it around. Would you mind sending us a copy of your payment to sxm_help@siriusxm.com? ...

#364294
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I will never use this service or recommend it to anyone. I cancelled the service days ago, zeroed out my balance and I still get harassing phone calls, 2 so far today. I have called them twice and told them to stop. Worst yet, the calls are from their call center...
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Anonymous
Mark

Nothing satisfies you people , such a greedy person you are . Sirius work hardly to get some retars like you satisfied and spend millions to it and you are talking about the ...

SXM_Help
SXM_Help

Hi - We apologize for your experience. If you like, we can place you on our DNC list. In order to do so we will need some more info from you. Send us an email with your ac...

#344358
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In April 2012 my wife and I had bought a second new car with Sirius XM free trial. At the end of the trial I called to start a two year contract with the company because I liked the service so much. The people at Sirius said I would be getting a "deal" on a two year...
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SXM_Help
SXM_Help

Hi - We apologize for your experience. We would like the opportunity to change it around. Send us an email with your contact info to sxm_help@siriusxm.com and we\'ll be ha...

Middleville, Michigan
#339410
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XM radio mails me something weekly and calls frequently, twice today on my cell number which is on the do not call list. I have told them I do not want XM radio no interest in it but still they call. I guess the free trial period which I never used gets them around...
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SXM_Help
SXM_Help

Hi - If you would like, we can place you on our DNC list. Send us an email with your contact info to sxm_help@siriusxm.com and we will place you on our list. Please note t...

Anonymous
Joan

When you buy the car can\'t you refuse to have the free trial for XM and Onstar. I have a friend who had both of them with her new car, she kept the XM, because she likes to ...

#340687
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Sirius Xm Radio in Livonia, Michigan - Non-stop harrassing phone calls!

XM radio free w/ our car purchase and now they call our house three to six times a day and until they started harrassing us we were thinking about keeping the service! NOT NOW!! They can kiss our business goodbye for good! I asked politely about four different times to stop calling us or we would cancel our service all together as of today after three weeks of constant harrassment they can kiss our money goodbye!!! Get a clue people, you are LOSING business not gaining it! Not this way, not with me you've alienated me now!!!!!! NO XM RADIO & I'M TELLING ALL MY FRIENDS THE SAME! By the way we never gave them any phone number or signed up for anything all of that was provided by the DEALERSHIP, THANKS THERE TOO!
#298735
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Same thing happened to me. Sirius/XM is willing to harm their customer's credit because they didn't call and cancel their subscription. Most companies will shut off service if payment is not received, not predatory XM, they go right to a collection agency. Once turned...
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Anonymous
Craig

I will say that Sirius did fail to disconnect an older reciever and then billed me a year later in the amount of one full year of service. However once I called Sirius and exp...

#317425
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My subscription to XM Radio expired in March 2011. At that time, I logged into their website and attempted to cancel. There is no way to cancel on the website, so I contacted their customer service. The rep indicated that I MUST call them to cancel. I have told...
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Anonymous
Roberts

I called to cancel my service in Oct. They put me on hold for 30 min. I called on a separate line and got the same rep and he told me my cc was removed and my service was ca...

Anonymous
pts28585

I told them to not renew my account in June 2011 and found out today (10/10/11) that they\'d NOT cancelled my account and they\'d sold my \"debt\" to a collection agency. I c...

Mattawan, Michigan
#252284
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