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Called to cancel and, of course, it took forever -- about 45 minutes to get "Freddie" to cancel. He made an offer that I was about to accept, but told me that if I did not accept it today, I would be charged a reactivation fee in the future, with no guarantee of the...
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Company wrote 0 private or public responses to the review from Sep 07.
2.5
I liked
  • Channels and reception coverage
I didn't like
  • Pressure to renew promises not kept snotty attitude of agents
#1349091
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I wish to stop automatic payment withdrawals, i prefer to pay myself. I spoke with Rebecca on Aug 05, 2018 and changed the service on my 4 Radio's to a 5 month deal, well to my surprise only two came through. On August 10th, 2018 i saw a automatic withdrawal of...
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Company wrote 0 private or public responses to the review from Aug 21.
Anonymous
Bill Kingston

They are awful about that. This company is full of crooks. I ended up having to cancel my card before due to unauthorized charges from Siriusxm. They kept coming over and over...

1.7
#1334925
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I had Sirius XM for over 3 years. I bought a new car and received a 3-month trial. I tried to cancel throught the app, but it defaults to a $25/month subscription. You HAVE to call and go through several sales pitches before you can cancel, after 30 minutes I was...
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Company wrote 0 private or public responses to the review from Aug 13.
Anonymous
I am the Bullgod

They downright harass the living {{Redacted}} out of you. It's ridiculous. I think their management should crack down on those kind of tactics.

#1328247
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I cancelled Sirius XM due to too much talking and not enough choices (especially for alternative music). The DJ's/hosts think they're funny but, in most cases, they're not and they go on-and-on-and-on ~ they are the main reason I cancelled. I'm sure they have...
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Company wrote 0 private or public responses to the review from Sep 18.
#1358828
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It Happened on 6/222018.. I Only listen to 2 stations 50's on 5 and Love Channel . THERE is ONLY 1 Easy listening Station on sirius..First sirius put Christmas music on in Nov 10 th ??? Doesn't go back to Love Channel till after New Yrs. NOW they took Love Channel (...
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Company wrote 0 private or public responses to the review from Jun 22.
1.6
I didn't like
  • Changing programs after i had paid for them
#1286611
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Took our payment for someone else's account from our bank. Did not notify us of the deduction and I found it the day after it went through our account which not only was for the payment but also incurred bank fees due to not being aware that it was going to be taken...
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Company wrote 0 private or public responses to the review from Aug 28.
1.6
I didn't like
  • Having money stolen out of my account
  • Terrible billing practices and cancellation scam
  • Terrible billing practices
#1340745
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Sirius Xm Radio - Horrible customer service

I bought a brand new car with a trial subscription. My radio was not working which I know had nothing to do with Siriusxm, but when I received a new radio under warrantee, they failed to give me a new trial! When I tried to resolve it I was going in circles talking with a multitude of people with no resolution. They are horrible
Company wrote 0 private or public responses to the review from Aug 04.
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1321507
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Three or four people in India tried to handle my issue, but they simply did not understand/comprehend what I was saying. Two cars, two radios, one account. Accepted the bill for vehicle one, cashed the check from #2, apllied a credit to #1 and turned off #2. Not...
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Company wrote 0 private or public responses to the review from Jun 07.
Anonymous
Radioradio

Your problem may be with the radio, not the service. I went on vacation, and left car in the driveway for 2 weeks. When I got back in the car, the radio worked, with no proble...

#1274282
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Worst customer service in the world. Third world rude customer service that will not listen when i have tried to cancel their service 7 times. they keep sending me emails to update my credit card and i continually tell these idiots i DO NOT WANT SIRIUS RADIO. Every...
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Company wrote 0 private or public responses to the review from Feb 28.
Anonymous
Gregory Handsman

I absolutely hate this company. They are extremely pushy when you call to cancel and basically bully you to keep their service. They are very rude foreigners who are trained t...

Anonymous
RetentionBabe

Next time you call, ask for the "Retention Department". You'll get someone in North America, most of the time, someone from Canada. They are very good and understand and speak...

1.4
I didn't like
  • Customer service who do not speak or understand english
  • Lying about my seervice being cancelled
#1200038
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Contact Sirius Xm Radio

Mailing Address:
SiriusXM
P.O. Box 33174
Detroit, MI 48232
Phone:
(866) 635-2349
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Sirius Xm Radio Products and Services

On Sirius Radio, there is a different format for 60's on 6 than the other decades. Phelps rambles on about his geography travels that I could care less about. I bought this radio station because I want to hear music. I do not want to hear call ins from his stupid cast...
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Company wrote 0 public responses to the review from Mar 29.
Anonymous
SteveR

Couldn't agree more. Avoiding annoying DJ chatter is why people subscribe to Sirius in the first place. This channel has become so annoying that we almost never listen to it.

Anonymous
jrsmith

I totally agree. To much yak and not enough variety of 60's music. I swear the same songs play each day at the same time. I know there are a lot more songs than are being play...

#1221747
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