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It's crazy.. the company has a good product but a TERRIBLE SERVICE department. They hold your credit card info and bill you when your subscription expires at a higher price. Then you have to call and fight to get your money back. They sent me a check and then CANCELLED...
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h.kitchener
h.kitchener

The whole point of Sirius "holding your credit card" is for exactly what you experienced---to auto renew your subscription and at the "current rate." When you initially subscr...

2.2
#1427048
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Called to cancel and, of course, it took forever -- about 45 minutes to get "Freddie" to cancel. He made an offer that I was about to accept, but told me that if I did not accept it today, I would be charged a reactivation fee in the future, with no guarantee of the...
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2.5
I liked
  • Channels and reception coverage
I didn't like
  • Pressure to renew promises not kept snotty attitude of agents
#1349091
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I had Sirius XM for over 3 years. I bought a new car and received a 3-month trial. I tried to cancel throught the app, but it defaults to a $25/month subscription. You HAVE to call and go through several sales pitches before you can cancel, after 30 minutes I was...
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Anonymous
I am the Bullgod

They downright harass the living {{Redacted}} out of you. It's ridiculous. I think their management should crack down on those kind of tactics.

#1328247
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I wish to stop automatic payment withdrawals, i prefer to pay myself. I spoke with Rebecca on Aug 05, 2018 and changed the service on my 4 Radio's to a 5 month deal, well to my surprise only two came through. On August 10th, 2018 i saw a automatic withdrawal of...
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Anonymous
Bill Kingston

They are awful about that. This company is full of crooks. I ended up having to cancel my card before due to unauthorized charges from Siriusxm. They kept coming over and over...

1.7
#1334925
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It Happened on 6/222018.. I Only listen to 2 stations 50's on 5 and Love Channel . THERE is ONLY 1 Easy listening Station on sirius..First sirius put Christmas music on in Nov 10 th ??? Doesn't go back to Love Channel till after New Yrs. NOW they took Love Channel (...
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1.6
I didn't like
  • Changing programs after i had paid for them
#1286611
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I cancelled Sirius XM due to too much talking and not enough choices (especially for alternative music). The DJ's/hosts think they're funny but, in most cases, they're not and they go on-and-on-and-on ~ they are the main reason I cancelled. I'm sure they have...
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#1358828
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Took our payment for someone else's account from our bank. Did not notify us of the deduction and I found it the day after it went through our account which not only was for the payment but also incurred bank fees due to not being aware that it was going to be taken...
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1.6
I didn't like
  • Terrible billing practices and cancellation scam
  • Terrible billing practices
  • Having money stolen out of my account
#1340745
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Sirius Xm Radio in New York, New York - Horrible customer service

I bought a brand new car with a trial subscription. My radio was not working which I know had nothing to do with Siriusxm, but when I received a new radio under warrantee, they failed to give me a new trial! When I tried to resolve it I was going in circles talking with a multitude of people with no resolution. They are horrible
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Website
#1321507
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Three or four people in India tried to handle my issue, but they simply did not understand/comprehend what I was saying. Two cars, two radios, one account. Accepted the bill for vehicle one, cashed the check from #2, apllied a credit to #1 and turned off #2. Not...
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Anonymous
Radioradio

Your problem may be with the radio, not the service. I went on vacation, and left car in the driveway for 2 weeks. When I got back in the car, the radio worked, with no proble...

#1274282
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Contact Sirius Xm Radio Customer Service

Mailing Address:
SiriusXM
P.O. Box 33174
Detroit, MI 48232
Phone:
(866) 635-2349
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Sirius Xm Radio Products and Services Reviews

Worst customer service in the world. Third world rude customer service that will not listen when i have tried to cancel their service 7 times. they keep sending me emails to update my credit card and i continually tell these idiots i DO NOT WANT SIRIUS RADIO. Every...
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Anonymous
Gregory Handsman

I absolutely hate this company. They are extremely pushy when you call to cancel and basically bully you to keep their service. They are very rude foreigners who are trained t...

Anonymous
RetentionBabe

Next time you call, ask for the "Retention Department". You'll get someone in North America, most of the time, someone from Canada. They are very good and understand and speak...

1.4
I didn't like
  • Lying about my seervice being cancelled
  • Customer service who do not speak or understand english
#1200038
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