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In two recent contacts to Sirius XM radio, I found that the initial point of contact with Sirius XM was from a foreign country. I received customer service representatives who were located in the Philippines. They seemed somewhat irritated that I did not want to speak with them, but wanted to deal with someone from the company in the US. After informing them of my desire to speak with a US representative (which they are required to do by law) I was placed on extended hold and transferred to someone in the US.

I did receive a rep in Iowa after extended wait times.

I was quite shocked to find out that their main customer service appears to not be US based.

Reason of review: Poor customer service.

Location: Amarillo, Texas

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Guest

Not only can't understand what they say - no matter how intelligent? They may be - their accent distorts their words - but also subjected to local hold music during long periods on hold - "I'm Moving to Italy" particularly annoying. Have had to call them many times, and almost always their solution is a "new" radio - horrible company for service - nightmare!

Guest

What is the difference between someone from the Philippines, Mexico, India or any other country? The fact to be located in the US will not make you more intelligent neither more capable to solve an issue.

Dona Yja

Apparently, it is. I have little, to no use for foreign "customer service" people---they usually cannot either speak or understand the English language.

If a company cannot automatically route a call from a US customer to someone in the US, then they don't need my business.

By the way, I just read that Sears contracts their customer service to India. But, then who shops at Sears nowadays anyway?

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