Sirius XM Radio - Review in Employees and Ex-employees category from Jane Lew, West Virginia
2 comments
I work for SiriusXM at a call center. The advertisements that people hear are not on music because the MRF "Music royalty fee" you pay which is $4.99 for 6 months generally limits your advertisements.
Talk, news, sports, etc will always have the occasional commercials. And also to answer everyones questions about the automatic renewal. If we call you after your free trial has ended.
Right before we charge your card we get permission from you right as soon as we read the disclosure stating that your subscription WILL renew at the regular rate. I
Location: Jane Lew, West Virginia
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Actually, you made one glaringly false statement. YOU DON'T CALL prior to renewing.
You renew automatically. THIS IS VERY CLEARLY WRITTEN IN YOUR TERMS OF AGREEMENT. I know this for a fact because it's happened to me, and I always have to call and argue with the customer service people to change it to a cheaper plan.
I'm surprised that you are writing this and think you can 'sell' this line of talk, considering all the negative comments about this very subject!
So what's the answer? Either your taking the company line (by lying); or you don't work for Sirius XM.
Since January I noticed that there is a lot more talking on the music channels, such as 59, 26, 27, etc. The announcers are constantly promoting other channels and trying to sell the other services such as internet radio, and to purchase radios.
This is constant - all the time. You may not call these commercials, but they sure sound like they are. I have a radio, which I'm sure everyone who has Sirius XM has, that tells you the song and the channel that you're listening too. We don't need to be constantly reminded of that.
When I first got Sirius XM, about 5 years ago, the music channels played music with very little chatter, if any, and the occasional station identification. Now, it's all the time. Please stop doing this, because it's no better than commercial radio. I live in the Houston area, and the reason I got Sirius is to stop hearing all this talk.
I want to hear music on the music channels.
If I want to listen to talk stations, I listen to them and expect music, and on some of the re-broadcast channels, such as the news channels, I hear advertising also. Hopefully thinks change before December, which is my renewal time, because I will seriously consider cancelling the service if this continues...