Sirius XM Radio
Sirius XM Radio Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating from 702 reviews; consumers are mostly neutral and 50% would likely recommend. Rating mix shows a higher unfavorable share with service and billing as common themes.
Positive Feedback
Users praise the product quality: no commercials, good sound, wide station selection and functionality across vehicles.
Negative Feedback / Risk Areas
- Persistent Sirius XM Radio customer complaints about billing and unexpected charges.
- Poor customer service and slow refunds frustrate subscribers and complicate subscription cancellations.
- High price level and confusing membership terms reported by long-time users.
Key Takeaways for Future Customers
- Check billing and monitor credit card statements if you sign up for a subscription.
- Expect variable customer service experiences; insist on confirmation for cancellations and refunds.
- Compare alternatives before committing if price or cancellation policies matter.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating from 702 reviews; consumers are mostly neutral and 50% would likely recommend. Rating mix shows a higher unfavorable share with service and billing as common themes.
Positive Feedback
Users praise the product quality: no commercials, good sound, wide station selection and functionality across vehicles.
Negative Feedback / Risk Areas
- Persistent Sirius XM Radio customer complaints about billing and unexpected charges.
- Poor customer service and slow refunds frustrate subscribers and complicate subscription cancellations.
- High price level and confusing membership terms reported by long-time users.
Key Takeaways for Future Customers
- Check billing and monitor credit card statements if you sign up for a subscription.
- Expect variable customer service experiences; insist on confirmation for cancellations and refunds.
- Compare alternatives before committing if price or cancellation policies matter.
Media from reviews
Olmsted Falls, Ohio
Credit card declined
Was told the message I received was not from SiriusXM but a scam. Glad to know that. Thanks to Kurt for his help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Finding charges on credit card never authorized.
Company fixed the issue and I have been provided with full refund. Filled out customer survey. Resulted in full refund instead of no refund.
Refused to refund $9.99 for 2 months of service never used. Automobile service was cancelled months ago.
Preferred solution: Full refund
User's recommendation: Review credit card monthly if ever used Sirius XM.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s getting too expensive for me $24 a month. I went to delete my account with you.
When I first started, it was a lot cheaper. Now it's $24 a month. I just use it when I'm in my car, which isn't a lot, so I would like a better rate, or if I can't get that, I would just deactivate my account.
- Especially the 70s
- I like a lot of the music
Preferred solution: Price reduction
User's recommendation: Maybe
Newnan, Georgia
Customer service suck! Can’t cancel service once you get it. Almost a scam
Customer service sucks. Once you have service you cant cancel.
Almost a scam. Cant get thru on phone, chat or anything.
Portage, Indiana
I discontinued service but still charged
I havebeen with Sirus since the beginning. I cant tell you how badly your company has changed.
It was good for years but something has gone wrong thats why I finally left and yet they still billed me unbelievable.
What happened? To much to wright Im done.
Preferred solution: Full refund
User's recommendation: Go back to the management that created this the good old days no ***
Excellent product that works almost anywhere, with some of the worst customer service around.
Attempted to add a car to our plan with a discounted rate - per the flyer they sent me in the US mail, and then consolidate both cars into one login. One week has passed, and the ineptitude continues.
While Sirius is now available on both our cars, the litany of charges and refunds that now show on our account page and credit card statements is incomprehensible. Their tech support can't read the simple instructions and data requests I send, and their constant response of "We're so sorry..." is infuriating.
Yeah, they're definitely sorry. I may have to initiate dispute resolution via our state's respective attorneys general if they can't pull their heads out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak to a representative about my account
Somebody needs to get back on the phone and talk to me. I dont know what happened to you guys.
The phone just went to nothing and now you want a survey I need to speak to a representative now. I have to go through all this crap again just to get to a recording to talk to me so I need somebody to call me back 402297****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I have tried for almost a month to cancel the service, but no one speaks English. I ask for English and someone comes on speaking 2-3 words of English then starts speaking a foreign language that is not English.
Finally I spoke with a person that could speak a little bit of English and supposedly the account is closed and refunded.
I seriously doubt that it is done. Be careful with this company as they steal money from your bank account and refuse to refund it.
User's recommendation: Don't get
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDuring my service
I was very pleased with the representative that got me my service no hassle no problems going now I got a problem trying to get the app on my phone so have a good day and thank you so much
User's recommendation: Just be patient they will take care of you and do time and their friendly
Change service
Handled it well was smooth transition prompt services was courteous and patient . No problem taking care of transfer
User's recommendation: Get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNOT HAPPY!!!!!CAN NOT FIND A NUMBER TO TALK TO ANYONE!!!!
Trying to talk to an agent CAN NOT FIND A NUMBER FOR ONE!!! I AM SO READY TO CANCEL MY MEMBERSHIP!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange credit card
Change of credit car like to make a payment
Talk to a live person re
246921****710147****452
On 06/06 with card ending 8111
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad tech support
Bought a new truck with a 3-month trial of Sirius. It stopped working after 3 days.
I called customer support and went through the useless flow charts with the customer rep and was switched to 'Tech Support.' It sounds impressive, but after spending over an hour with 'Tech Support,' it was still NG. The rep asked if I had a pen to call another support number. Goodbye Sirius. I'll stick to Spotify.
Sirius needs to pull its tech support back to the U.S.A.
I wasted an hour and a half working with 'Tech Support' for nothing but an apology. I was Tech Support for a major bank, and if my performance was like Sirius's, I’d have been on the unemployment line.
Preferred solution: Rid of Sirius
User's recommendation: Run!!!
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bill that was changed before due date
Company fixed the issue and I have been provided with apology. Never got money back
I have a #2 that will not charge enough to last a day. Only six months old
Disappointed I was billed full rate one month before I needed to call again and set up my account.
I feel I should be refunded for the extra charge.
User's recommendation: Keep abreast to your bill!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange vehicles
I traded in my vehicle and got a new one need to take old vehicle off and add the new one I also get 3 months free
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease check your checking account and make sure they are not stealing an extra $9.99 from you
For a couple of months now I have had 49.99 taking off my account along with an additional $9.99 that serious XM customer service employees don't need seem to know where it's being taken from although on my account it shows that they're taking it they just have no recollection because according to what they told me is, that it was not showing on their end well it's showing that they are taking it from my checking account so someone is stealing it from my checking account. I will reach out to my bank tomorrow and have them to investigate and refund me the 6 or 7 months they've been taking this from me. Really check your checking account because they could be stealing from you!!!
User's recommendation: Know what type of plan you are getting from Sirius XM
About
,
- Official company name: Sirius Xm Radio
- Type of Business Entity: Public
- Founder: Martine Rothblatt, David Margolese, Robert Briskman
- Foundation date: 1990
- Industry: Radio broadcasting
- Divisions: Sirius Satellite Radio, XM Satellite Radio
- Area served: United States and Canada
- Parent company: Liberty Media Corporation
- Payment methods: SiriusXM accepts Visa, Discover, MasterCard, American Express, JCB, and Diner's Club credit cards, as well as all debit cards. SiriusXM pre-paid service card can also be used
Sirius XM Radio is ranked 198 out of 6518 in Media category
USA, Worldwide, Canada
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