I get a couple of new cars every couple years. For the last 15 years I've had perhaps 25-30 Sirius subscriptions. I learned the hard way around 2010 not to give Sirius my credit card. Until then Sirius would receive a cancellation request from me and then charge my...Read more
I didn't like
- Customer relations
- Ability to cancel subscription
I have nothing good to say about Siriusxm. This company is a joke. I had their all access package for 5 months and ended up cancelling which was a nightmare. They dont understand what the words no and cancel now mean. You cant understand a word any of them are saying....Read more
Sirius Xm Radio - Cannot cancel Siriusxm
I cancelled before contract ended and they still charged pro-rated fee of $12.46. I paid it although they actually owe me. Then I received late notice along with late fee. I called back and now it says I owe $5 late fee. I cancelled back in January and they do not seem to acknowledge it.
Sirius Xm Radio - Very poor
I Bought a lifetime subscription and any time you call they hang up on you or just tell you that they don’t have any time for you they are mad that they get money every month They knew that was the case when they brought xm.
Told the customer care rep 6 months ago when my current contract is up what will my cost be for the next 6 month term. He said it would be $8.00 per month plus taxes and fees. Just received a bill for $20 a month for the next 6 months. Called and was given the run...Read more
I didn't renew my subscription, canceled via bill sent, received a phone call a month later saying I was being charged for a month since I didn't cancel via phone and that is the only way I can cancel. I received no explanation of this via email, via in response to the...Read more
After I bought my (used) car, a free trial for Sirius XM was included. While it was interesting to play around with, the sound quality absolutely sucks, and without discounts its about $20/month. I began getting sales calls on my cell phone (which the dealer obtained...Read more
Worst customer service in the world. Third world rude customer service that will not listen when i have tried to cancel their service 7 times. they keep sending me emails to update my credit card and i continually tell these idiots i DO NOT WANT SIRIUS RADIO. Every...Read more
I didn't like
- Customer service who do not speak or understand english
- Lying about my seervice being cancelled
Just got off the phone with these people. Ok I lost my truck in the floods from huicane Harvey. At this time I contacted the Sirius XM people and asks them to suspend my account because the vehicle was flooded. I then bought my wife a new jeep. I contacted them and...Read more
We bought a used 2016 vehicle. There was a prior account with Sirius that we weren't told about. Now they are calling and writing, telling us we owe them. I tried to tell the person on the phone (I think from a foreign country) the situation & that it is not our bill....Read more
Do you have something to say about Sirius Xm Radio? What happened? What can we help you with?