Sirius XM Radio
Reviews and Complaints
Extending contract
I couldnt understand the customer service representative. I kept asking to repeat herself. To be 100% honest I really dont know what I signed up for.
User's recommendation: Have your customer support people speak clear English.
To pay my bill
Would like to pay my bill my account that u were drafting got hacked l need to give u another number
Change payment
Change payment method to the account l have for my ford explorer if you want to get paid
Please give me a person to talk too
Monroe, New York
I wasn't really pissed off at all. Just verifying my payment and getting a discount. Thanks!
I want to be sure my payment I made on the phone with this number this morning has been processed. I just got an email this evening saying my service will be disconnected.
But I just paid and registered a new card. Thank you.
User's recommendation: Sirius Radio is great. I'd like more selections but it's nice to chose the music I like
Replace equipment was not covered for my lifetime account as originally promised
I was told when I originally signed up for XM radio 15 years ago. By buying two lifetime memberships I would have two free replacement radios because of the long term.
Now I am being told the warranty has run out.
I also have two other services in my vehicles. Extremely disappointed.
User's recommendation: Beware of what you are purchasing
Rush Springs, Oklahoma
I love my radio service no matter where I am am not a pissed customer
Just wanted a phone number
To assist me not a chat but did get everything taken care of. Was renewing my service
User's recommendation: Do try, it’s great
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Verified ReviewerCustomer service doesn't listen to your complaints
Sam as always with Sirius XM. They don't care about there customers.
They never respond to any inquiries and if you get them in the chat room they just say will forward to the appropriate department and you hear nothing ever again. I have called them, been in the chat room, emailed both the customer service and the CEO.
I also wrote a letter to headquarters. Nada, zilch no feedback whatsoever so I am not shocked here
I have to endure edits of songs. None of the other stations do this, only the 80's station. It is incredibly frustrating. I have contacted customer service several hundred times about this, and I either get no response or they don't know, or the infamous 'we take your comments seriously and will forward them to the appropriate department'.
Clearly that isn't happening. I have tried talking to many people there about this, but I am largely ignored. Nothing is done and no one can give me a clear answer as to why this is happening. This is not terrestrial radio and there's no reason or room for edits; again, why is it that only one station out of the whole dial does this?
I don't even know where to find edits anymore, especially if it's all computer-generated now. When the selection comes up and there are probably four or five different versions of the song, why do they choose the edited song? I detest this and am getting ready to cancel my service because of this issue. I'm tired of the increasing prices; it's just not enjoyable or worth it anymore.
I've thought about complaining to the Better Business Bureau because if I'm paying money, I shouldn't have to put up with subpar versions of the songs I want to hear. I can listen to regular, free radio for that.
- Good variety
- Terrible customer service and price
Preferred solution: Them to just stop playing edits of songs on the station. Should be simple I would think but apparently not We should get the full versions uncut and unedited of the songs played on the station. Just like there other stations
User's recommendation: Caution. Service looks appaling but it's expensive for what it is and if you have to deal with customer service good luck
During a lightning storm 3 days ago Sirius channels went to number 1. Has not corrected.
During a lightning storm I lost all Sirius channels. Did not reset.
Called custom service and in a few minutes it was up and working again. Thank you.
User's recommendation: Do not hesitate to call if you have an issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy bill ????
Cancel subscription they are charging me more than I agreed to cancel my subscription I see another charge in my account and I didnt agree to this. It is way to high for what you get
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Happy
Recently I had a snafu with SiriusXM after purchasing my new truck -- losing the remainder of my subscription because this 2025 truck was newer than the plan I had originally had on my old 2010 truck. My thanks to SiriusXM for reaching out to me and doing far more than just resolving my issue.
Not only do I have the three-month trial that came free with my new truck but an even better deal than I previous had for an additional year at no added cost to me. That was kind beyond kind! Thank you!!
My gratitude to the kind woman in Canada who helped me. Blessings.
User's recommendation: Trust SiriusXM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHappy
I was happy that someone helped me with my radio problem because someone send me a spam saying that I don't have a radio and that I have to pay in when I didn't have to so customer service told me that everything is okay and my radio is not being stopped because of someone almost locking me out of the radio.
Satellite
Very helpful very nice and everything a very polite would recommend him to help you again if I had to everythings fine now the issue was resolved. The radio is back on now.
User's recommendation: Very good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation issue
I have the hardest time cancelling my membership. I've tried everything with no results, unfortunately. This is not the first time I've experienced this issue.
Preferred solution: Cancel my membership
870310****
My call was never answered. And the fact that I have to write 100 characters to leave this complaint is ridiculous.
Miramar Beach, Florida
I paid but no service
I went online to get my radio going I didukniw you complain dropped me!! The computer asked me small kind of questions I answered them I even paid for the service I was getttingsso I thought I was ready to go got in my car and no radios I spent my time wondering which phone number I should try firsttoo many different phones numbers who do you pick?
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