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I 1st became a customer 8 years ago and in the beginning was very satisfied with the service but over time I have become very dissatisfied. I initially purchased the service because radio music without all the talk and commercials was very appealing to me but now it...
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2.3
#1338950
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I purchased a Lifetime subscription for around 400 dollars in 2010. I was told I could transfer it 3 times before I had to purchase another plan. I got online today to transfer to my new vehicle but was told that the lifetime plan was nontransferable through a...
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Anonymous
Anonymous

I just had similar experience. This was a scam, and they are not honoring a contract from 2008. I believe the company was sold. I wonder if we could start a class action suit?

Anonymous
JENNIFER CAIRES

SAME THING HAPPENED TO ME

3.0
I liked
  • Radio service
  • No commercials
  • Great selection and sound quality
I didn't like
  • Being lied to
  • Unethical business practices
#1224250
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I was a customer for 3 years, with the last year's "renewal" being charged at more than I was quoted over the phone. So when my credit card was stolen, I used it as a way to get out of Sirius Xm's clutches. They keep you on the phone for 20 minutes, minimum, through 2...
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Anonymous
Phillip Jadobs

I would file a complaint with your local State Attorney General's Office. Siriusxm has gone way too far with too many people and the law needs to stop these crooks.

2.4
I liked
  • 40s music channel
I didn't like
  • Bullying customer service agents
  • Having to provide credit cards and then unauthorized charges
  • Hard sell
#1340467
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My radio stopped working a month ago in my car. I assumed the subscription had ended...no big deal since I don’t listen often. Well then my credit card bill comes in with a $270+ auto renewal charge. After 20 mins on the phone, and two transfers, they cancel my...
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h.kitchener
h.kitchener

The one thing you should never, ever do is allow yourself to be signed up for "auto renewal" of anything. When purchasing services like Sirius, always read the fine print and ...

1.1
#1345639
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This is the worst service yo try to cancel. First, you can barely hear them due to background noise and what sounds like electronic feedback. Couple that with being transferred several times and each person's accent makes it almost impossible to understand what they...
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Anonymous
Jimbo anonymous

I agree trying to cancel their service is a pure nightmare. It is awful. They will literally harass you until you give in. They are rude, pushy and can't even speak English. C...

#1282796
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I was wrongly charged for 14 months @ 20.00 a month for a radio that I never set-up. When I was adding another vehicle to my account I discovered the mistake made by SiriusXM, which they agreed was a mistake on their part. They would only agree to refunding 1 month of...
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4.6
I didn't like
  • Refunding
#1348305
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My review is about how SiriusXM is as a company and not about their service directly. If you've ever buy a new/used vehicle that comes with a SiriusXM free trial, DO NOT activate it unless you plan on using and staying with their service unless you like getting letters...
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2.0
I didn't like
  • Poor marketing practices
#1303745
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Had SIRIUS XM for 4 months and didn’t use it as much as I thought and not as much content that I enjoyed as they had before. Would be ok for background noise if I was traveling more than I do now. Tried to cancel and was offered multiple different discounts that I...
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Anonymous
rudie annony

They are very pushy and rude if you don't give in by continuing your service. It's ridiculous. Whoever their managers are need to be fired or re-trained to quit bullying custo...

1.0
#1350398
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I have had Sirius for 9 years and have loved it. I have never written a review but this morning I got a call from a woman saying she represented sirius and I was so upset by her behavior! She said my subscription was up and I had automatic renewal but my crefit card...
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h.kitchener
h.kitchener

She was under pressure to make a sale. When you refused to give your card number, no sale for her. Thus, the rudeness. Sirius is rather lacking in customer service but also in...

#1325613
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I received an email June 5 and a letter June 6 offering 1 year of service for $60.00. This offer expired the end of June. On June 5 I contacted Sirius XM and it was agreed I could purchase 2 years of service at $60.00 per year along with a surprise fee of about $12.00...
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Anonymous
FixYourselfSiriusXM

The eventual downfall of Sirius XM will be their customer service. Right now, there isn't any other satellite service providing competition with them. However, since the adven...

#1308688
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