Sirius Xm Radio - Sirius Continues to Bill After Cancelled Subscription
Decided not to renew my Sirius XM subscription however, Sirius had other ideas.They refused to end my subscription when I requested and embarked on a non-stop calling campaign to try to get me to renew.
I received over 15 calls in a two-month period. They are now on a mailing campaign offering 6 month reduced subscriptions. By failing to end my subscription when I requested, they feel they have the right to continue to bill me for what they say is my continued usage beyond the end of my subscription. How do they know I'm still listening?
Now they are threatening to send my "over due" bill to a collection agency. It's clear that they intend to charge me for their administrative failures and shoddy business practices.
Finally, their use of overseas call centers is an insult; many of their agents barely speak English and so have made the process even more painful.No more XM Sirius.
Review about: Sirius Xm Radio Customer Care.
Reason of review: Poor customer service.
I didn't like: Outsourcing of customer service, Impossibility to cancl, Sneakiness.