I called today 12-Jun-12 to remove auto-renewal from account. I got the transfered several times, waited 20 minutes between transfers, repeate my account information several times. Final I was transferred to "Cancellation" department, the person in this department tried to extend my subscription at a promotional rate. I was so mad at this point that I cancelled my service. I even tried logging in and removing auto-renewal from my account through Internet using "Account Management" feature, but of course their is no option to remove auto-renewal, I have to call 1-800 number.
What should have been a simple self-service excercise to removew auto-renewal turned into a lost customer for Sirius-XM.
Beware of Sirus-XM auto-renewal policy.
Product or Service Mentioned: Sirius Xm Radio Subscription.
Monetary Loss: $10.