3.9K views
New Reviewer
19 comments

It take a lot to *** me off but this really got on my nerves....

First off, I was proud to buy a brand new car off the truck loaded with Sirius radio. I was excited to be able to finally listen to UK radio on bbc rock. Shortly after I got the car bbc radio was taken off so I didn't want it any longer. After that years subscription was done I decided not to reconnect so I called to stop service, the sales person talked me into 5 more months over the summer of 2011 and told me I needed to call in the fall to cancel before the car went into storage. The car went into storage Oct. 1st 2011 and I called in to cancel or put it into suspend mode. Spring 2012 came around and I decided not to reconnect...easy right...NOT! My car went back into storage in Oct 2012...I never dialed into sirius radio because I never reconnected! I then open my credit card statement for November of 2012 and find sirius has reconnected my radio as of Oct 25th 2012....WTFlip?

I call customer service for this AMERICAN company and get someone in India or Pakistan, great right, NOT. I explain my dilemma and the man tries to sell me more radio for half an hour....over and over I tell him the car is in storage as I don't drive it in the winter months! He then tries to sell me a radio for my home or office or another car I drive. NOOOOOOO, do you not understand, I DO NOT WANT RADIO SERVICE WITH YOU NOW OR ANY TIME IN THE FUTURE!

I then ask him to refund my money, hahahahahahaha, that was funny....NOT. He tells me that because the radio has been active since Oct. 24th he can not refund the full amount and will refund $21 of the $35 that was charged. WAIT ONE MINUTE....so for 3 weeks service I did NOT know I had I have to pay $14?????

I then asked for his manager.....after waiting 9 minutes I yell into the music playing on my phone....If someone does not pick up this phone in the next 10 seconds I will be calling the better business bureau...low and behold, I get this nice polite woman within 2 seconds....also from India or Pakistan. I then go ahead and explain the entire issue with her...she then tells me that I had put the radio into suspension but after 1 year it automatically reinstates and charges the card to activate....WHAT????? If I did that to one of my customers I would lose my job!

The woman tried desperately to keep me with the company and so forth and so one....I've now wasted 48 minutes of my one day off with these people so my patience have worn thin. She then says....oh goodness, I see we charged your card last year within a few days after you called to cancel....OMFREAKINGOD, I lost it, sorry for that sirius radio customer service, I know it is not your doing BUT I DO NOT WANT YOUR FREAKIN SERVICE!!! After a bit of verbal abuse on my part she said they would credit back the entire amount and delete my account....we'll have to see if this is really true, right now I am doubtful.

1st: PLEASE start supporting bringing American jobs back to America!!!

2nd: STOP auto anything, nobody deserves this sort of credit card or bank account abuse!!! Nobody should have the authority to charge anyone's account at any time without absolute confirmation!

Yes I am pissed and it takes a lot to *** me off to this level. How dare you try to up-sell something I am trying to get rid of, unbelievable! Is it just me...every time I hear that accent the hair on the back of my neck stand right up....I do not want my credit card information in some foreign country for anyone else to abuse, its bad enough here in the states!!!

Location: Caledonia, Minnesota

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Yes dealing with the same level of frustration today with this company. They bring out a whole new level of anger.

So over it. But I've got one for them I'm going to cancel my card and get a new card issued to me good luck charging that ***

Guest

Their customer service is deplorable!!!

Guest

i have just signed up with sirius and already want to cancel just do to the horrible customer service. i've needed to call the call center twice now and both times was asked to "talk slower". i googled "how to reach a sirius north american call center with no luck.

Guest

I totally understand your frustratiob. first call was to India although she told me New Orleans.

second called was to Phillipines but at lest they admited they were there. after talking to 4 different prolle no one was able to help.

they shipped my radio to wrong address and they charged me in advance even if the email says in bold letters you will not be charged until you activate subscription. pulling my hair right now.

Guest

Why doesn't Sirius radio hire some English speakers? They charged my credit card for another 6 months without authorization and never offered me other options for the number of channels.

There are at least 3 levels of channel packages. The guy I talked to did not have a good grasp of English so now I'm a pissed off customer.

Guest

I AM SO SICK OF TALKING TO *** INDIANS!!!!

Guest

1st: Bring the American lands back to its indigenous owners, the NATIVE AMERICANS, while you, present "Americans", go back to Europe where you originally belong.

2nd: Not all customers are right, that is why there are terms and conditions. The customer agreement simply implies any company's right to provide conditions, and will then obtain legality upon agreement.

Your truly,

Abnormally ***

Guest
reply icon Replying to comment of Guest-1065836

The native tribes have been conquered. So no, I wonโ€™t be moving to Europe.

Iโ€™ll be chilling here on land my forefathers conquered. Lolololol

Guest

*** ya you go!!! I couldn't agree more.

We need to keep American job here. The big corporation only send jobs overseas for cheap labor. It puts more money in their bonus checks. *** no!!!

Boycott the U.S.

companies that send out jobs to other countries. It's time we the people take this country back and say *** you!!!

Guest

I have never been so angry at a business. These guys are crooks and they should be held accountable for their customer abuse.

They automatically renewed the Sirius XM radio service that was activated in my new car by the car dealer. I never agreed to their excessive charges. I am now on the phone for the 4th time with them. I have been placed on hold, lied to, told my account has been cancelled and the bill resolved, and today I got yet another ***ing bill from them.

The check I sent them to resolve the first screw up by them of $14.00 was cashed 20 days ago. I'm on hold AGAIN and this time for 30 minutes thus far, this is after being xferred to someone who could cancel and confirm the zero charges on my account and then having my call dropped into never never land. This is frankly criminal.

My next complaint is going to the Better Business Bureau and I'm going to give my car dealership a piece of my mind. They should not send their car purchase customers get stuck with these crooks.

Jess Cxg

It is not our intention to make you feel frustrated with us. Those our current policies. We would like to assist you in any way that we can. However, in order to do that we request that you send your information to us through our email address sxm_help@siriusxm.com.

Thank you in advance for fulfilling our request.

-SiriusXM Digital Care Team

Guest
reply icon Replying to comment of Jess Cxg

You guys are full of ***! I will tell everyone I know what a horrible experience I have had with you - including the dealership where I purchased my car and the attorney general office!

This is no way to do business and you will continue to loose customers and go out of business!

Stefani M Yqv

If you put someone into auto-renewal you could at least inform them that the radio has been reactivated!!! Don't you comprehend what I am saying???

I disconnected in Oct 2011 because I put the car into storage on OCTOBER 1st! You auto-renewed in OCTOBER 2011 and again in 2012 after I had put it away again! The only way I would know if it is working is if I was DRIVING THE *** CAR AND TUNING THE TO SIRIUS STATIONS!!!

I'm just glad it was on a credit card that I don't keep a balance so I could catch it, I wonder how many poor suckers are out there paying a bill they don't even realize is being charged!!! I'm still fuming so stop *** me off more with more AUTO MESSAGES!

Jess Cxg

Hi Nikalseyn -

We apologize that you were misinformed. All of our customers are placed with our auto-renewal policy. If you would like us to review your account with you, send us an email with your contact info to sxm_help@siriusxm.com and we'll be happy to do so.

Thanks,

SiriusXM Digital Care Team

Guest
reply icon Replying to comment of Jess Cxg

Okay we're not sorry we signed you up for Auto renewal. in fact We've planned to tell you ,"We apologize that you were misinformed all of our customers are placed on our auto renewal policy if you would like us to review your account with you send us an email We will be happy prolonging and stalling your exit.

We have several doors IN but there is only one door out , and I mean ,"Way out , like China or something . we will be happy to repeat this to you while you are paying us. " " Are you kidding me! It's like a customer coming to your business asking you ,"where is the fire escape?

I don't like extreme heat . I've been burned here before. I am getting older and I don't know if I can make it out as fast as everyone else and I may be in the hospital next week . I'm on a fixed income but you guys keep calling me with this great price and I really , I don't know if I can do this but ,I love your Product ." " And when he asked for water they gave him vinegar " "We apologize you were misinform all of our customers are placed on our auto renewal policy if you would like us to review your account send us an email .

" "But I don't know how to use a computer . It can be confusing at my age. I don't even have the Internet can't you just do this? one of the girls there said this is not a problem , that you can close the account.

Why is this so confusing ? Last time a person was nice enough to close the account at the end of this great price without me calling back .why are you doing this ? All for the love of money, But you're hurting me and I am asking for something different that you have done before ,and CAN do. "I'm sorry now I am going to need to transfer you to somebody who doesn't speak English very well .

sorry this just isn't my department . unless there is something else I can set you up on ? We apologize you are misinformed our building doesn't have a fire exit , What ? You are already in the building ?

Maybe you could find a computer and email me and I could tell you this again or send me a letter in the slower mail . We've very clearly told you when we called you that there was auto renewal . I just can't / wont figure out how to let you out of there . This is how I feed my family .

We call it business . There aren't any fire escapes. we don't have them . we tell everybody there are no fire exits.

to exit you must pass through our Obstacle course of broken English and rebuttals.

"And we'll be happy to do so." How's this going on? Siriously is Sirius sucking the devils bick or what?

Jess Cxg

Hi there -

We apologize for your customer service experience. When our customers agree to our Terms and Conditions, which include our auto-renewal and cancellation policies. We would like the opportunity to make sure your account is indeed cancelled and help process any refunds that are due to you. Send us an email with your contact info to sxm_help@siriusxm.com and we'll be in touch with you today.

Thanks,

SiriusXM Digital Care Team

Guest
reply icon Replying to comment of Jess Cxg

American customer service reps or GTFO

Stefani M Yqv

I'm glad you do things that way, its a smart way to think. I never have had an issue with anything like this, I've learned a valuable lesson. Luckily the card they have on file is no longer in service so they can charge all they want, I cancelled that card right after talking with sirius radio. I never keep a balance on my credit cards so it was easy to catch...this time. I am waiting for the October 2011 statement as I want to see if I really did pay for a years subscription that I didn't catch at that time.

I don't think its something companies should do, auto charging should not happen, if they want to keep customers then they should send a friendly reminder that your subscription is running out.

I hope they didn't keep your checking account information on file so they can debit that in August!

John N Mzy

I bought a new car in January, 2012 with Sirius on it for 6 months. I let it expire but then in August, 2012 I got a call from them telling me of a "special" one year they had running.

I said "ok, but I want it turned on today and then you send me a bill and I will pay it by cheque." The guy calling was apparently from either Mexico or the Philippines, but he said "no problem" and I also told him I did not want them to put me in their "automatic renewal" program. He said "no problem." I now have had Sirius since August and used it on a trip out west. Nice to have. Bottom line: they can do things if and when they want.

In my case, the guy obviously needed a sale and accomodated me.

We will see if they actually do no automatically renew me come August, but it matters not-----I never give people my credit card number for something like this. If they messed that part up, I just don't pay the bill and they will cancel the service.

Sirius XM Radio Reviews

  1. 457 reviews
  2. 272 reviews
  3. 195 reviews
  4. 161 reviews
  5. 145 reviews
Sirius XM Radio reviews