Manufacturer: Sirius Xm Radio Category: Customer Care Clear all filters (57 of 57 reviews match)
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Decided not to renew my Sirius XM subscription however, Sirius had other ideas.They refused to end my subscription when I requested and embarked on a non-stop calling campaign to try to get me to renew. I received over 15 calls in a two-month period. They are now on a...
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h.kitchener
h.kitchener

This is why everyone needs to be aware of Sirius's shady practices. They love the "auto renewal" procedures they impose and demand you call them in order to cancel a subscript...

1.0
Product
Sirius Xm Radio Customer Care
I didn't like
  • Outsourcing of customer service
  • Impossibility to cancl
  • Sneakiness
#1074414
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I called to renew three vehicles (Subscriptions).The person was rude, condescending, disrespectful and dismissive. I explained that I have several vehicles, offices that are in five different states that all have subscriptions and this peraon did not care! So I decided...
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Product
Sirius Xm Radio Customer Care
#1058452
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Sirius Xm Radio - SiriusXM Radio - No Product Support
Sirius Xm Radio - SiriusXM Radio - No Product Support
Trying to obtain a 2nd subscription with SiriusXM since December 2016 [originally intended as a Christmas gift for my father] will prove to be my worst "customer service" experience in my life!- language barrier with Filipino rep [customer service outsourced to the...
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2.5
Product
Sirius Xm Radio Customer Care
#1006028
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Sirius Xm Radio - Horrible! Ridiculous charges

#1076137
1.6
Expensive, worthless, would never recommend. Charged for canceling services... was getring constant daily calls from sirius xm. Pointless company these days
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Sirius Xm Radio - Speak English

#1064849
If you call me and i cant understand you i will be hanging up.
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Sirius Xm Radio - Worse customer service! Don't purchase

#1052020
Tried to call to cancel. Their customer service I think is in India. Can barely speak English . Can only read a script! Was trying to cancel because do not have the car anymore and she could not understand and just kept reading her script. Beware!
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Sirius Xm Radio - Customers service

#1045483
Didn't want to try and make anything better couldn't hear a word she said couldn't speak English didn't really care we couldn't hear her
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I think that all the bad reviews are due to Sirius using cheap labor in foreign countries to answer consumer related problems.I dealt with guys from Honduras and the Philippines who cannot make decisions and do not have any cultural base for making them. President...
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ransom
ransom

Of course I'm sure you're aware that all of Trumps products are made in China and always have been. A pretty poor example of a good American. Ridiculous.

1.0
Product
Sirius Xm Radio Customer Care
I didn't like
  • Dealing with foreign agents
#998374
Reply to reviews
By far, the most corrupt, anti-customer *** bag organization on planet earth.Maybe even worse than health care insurance and drug companies? If Trump wants to drain the swamp, he should start with customer service at Sirius XM. For example, Here's a perfect place to...
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1.0
Product
Sirius Xm Radio Customer Care
I didn't like
  • Lying about auto renewal
#985107
Reply to reviews
Sirius xm customer service is absolutely the most horrible experience I've ever had.I was on hold three different times over the course of several weeks to try to cancel service - after someone first answered my call (after I told the auto system I wanted to cancel),...
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h.kitchener
h.kitchener

I do hope you didn't give them your credit card, or worse your debit card info. You know that you can have them send a paper bill, don't you? In your case, I would cancel your...

Product
Sirius Xm Radio Customer Care
#979928
Reply to reviews
Don't start a relationship with these guys After three yrs I gotta get away from this dysfunctional Unethical company It's a long story but I can assure you don't get involved I am surprised they still have customers Their customer service dept ha ha gives you a...
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Product
Sirius Xm Radio Customer Care
#976895
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So I got a call about my payment going through.I explained I'm selling my truck and asked about how to get a radio for new vehicle that doesn't have it. He said I have to call someone else. I said ok well I will pay threw the end of the month and look into new radio. I...
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2.6
Product
Sirius Xm Radio Customer Care
#976358
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I have been on the phone with this company for almost 2hrs.I have been passed around and passed around just to have to tell my story to each one that gets on the phone over again. Now that I actually get to the "right" department they refuse to give me a refund for a...
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1.8
Product
Sirius Xm Radio Customer Care
I didn't like
  • Policies
  • Sneakiness
  • Horrible customer service
#970017
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I just called Listener Care to find out what happened to the great Billy Joel Channel that has been on Channel 18 for the past month. It just went off and being repolaced by Bon Jovi. TWO calls to customer care and No one knew what I was talking about. Overseas support...
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Anonymous
Anonymous

Love the Billy Joel channel and cannot stand the Bon Jovi replacement.

Anonymous
Billy oh billy

Channel 18 is for limited run 'specials'. Sirius XM runs the Billy Joel channel once a year for about a month or so each time.What's really surprising is that their customer ...

1.0
Product
Sirius Xm Radio Customer Care
I didn't like
  • Customer service
#948328
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