Product: Sirius Xm Radio Customer Care Clear all filters (0 of 101 reviews match)
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Sirius Xm Radio - Incompetence at every level!

The bozos at Sirius (Philippine and American) accidentally locked me out of my SIRIUS XM app on my iPhone 6s, and there is no way to reset the username or password (we’ve even tried deleting the app, then re-installing it). This prevents me from listening to my primary means of why I subscribe (to stream news and music through my mobile device) and, what’s sad, I just made them another payment hours earlier. Sirius XM’s customer service and technical support dep’t really SUCKS, and I’d give anything to have the financial backing to start-up a competitor!
1.4
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Product
Sirius Xm Radio Customer Care
I liked
  • Ability to tune-in to the audio of tv network news programs
I didn't like
  • Anything that involved their employees
#1481256
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Sirius Xm Radio - Pissed

I was Over charged *** omg
Product
Sirius Xm Radio Customer Care
#1433051
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I have been a customer for quite a long time. (Prior to the xm buyout) I will say that in the beginning the service was great and I had no issue but over the years it has gotten worse every year. Just the other day I received a call requesting payment for services. I...
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Sirius Xm Radio Customer Care
#1426135
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Sirius Xm Radio - Customers service

Customere care very rude not helpful cant speak english
2.1
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Advertised vs Delivered
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Sirius Xm Radio Customer Care
#1406367
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Sirius Xm Radio - Charge after service had been cancelled

I recieved a charge for over 50 dollars, months after cancelling all my radios. I called customer support for a refund and they said "I don't see that charge on my end" and told me to dispute it with my bank. I did that and Sirius XM failed to refund me, again. All I'm going to say is that I better not see another charge, ever again.
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Sirius Xm Radio Customer Care
#1401381
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It would be really nice if you guys would email your listeners with a couple days notice when you were going to automatic withdraw your payment. You put me in the negative which goes into my line of credit and overdraft. If I had prior notice, I would have time to be...
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3.6
Product
Sirius Xm Radio Customer Care
I liked
  • Music selections
I didn't like
  • Auto payment withdrawl without two day prior notification
#1400518
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I called months ago to cancel service on a vehicle I no longer own. Was told I’d receive a credit (I don’t recall getting it). Today I received a billing showing they were going to charge me for renewal on the same vehicle!!! It took 3 different people using chat to...
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1.8
Product
Sirius Xm Radio Customer Care
#1396892
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I am now on phone over an hour with these total morons ftom another country over an hour trying to get my regund gor over 100.00 for a car i never owned have been trsnsfered 5 times being told they can only credit me half. I am about to explode.
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Anonymous
StuckInTheMudInFlorida

Their horrid customer service will be their eventual downfall, especially if there is viable competition with the dashboard radio's. Hooking your phone up to the radio is jut ...

1.0
Product
Sirius Xm Radio Customer Care
#1379305
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Sirius Xm Radio - Disconnected

I don’t want this and I feel like I’m being forced to keep this
Product
Sirius Xm Radio Customer Care
#1378121
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Had SIRIUS XM for 4 months and didn’t use it as much as I thought and not as much content that I enjoyed as they had before. Would be ok for background noise if I was traveling more than I do now. Tried to cancel and was offered multiple different discounts that I...
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Anonymous
rudie annony

They are very pushy and rude if you don't give in by continuing your service. It's ridiculous. Whoever their managers are need to be fired or re-trained to quit bullying custo...

1.0
Product
Sirius Xm Radio Customer Care
#1350398
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