Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Trying to obtain a 2nd subscription with SiriusXM since December 2016 [originally intended as a Christmas gift for my father] will prove to be my worst "customer service" experience in my life! - language barrier with Filipino rep [customer service outsourced to the Philippines?

Worst "customer service" ever delivered by someone who spoke no comprehensible English - rep followed a script - repeatedly asked the same questions about my account [i have been a lifetime subscriber since 2005] - spent well over 3 hours on the phone with SiriusXM "customer service" tech support, having been repeatedly put on hold, transferred and disconnected - I tried following up with SiriusXM's US based "customer service" department [US based???] via the # they left on my voice mail #855.619.2872 - NO LUCK - try calling the number. I've tried 4 times - could not get through to a rep. - the last attempt made on 2.10, I was on hold for 1 hour and 15 minutes. - I'm cooked, done, can no longer take the mental anguish.

- SiriusXM represents a "no competition" customer service. Howard's contract expires within 4 years.

SiriusXM's subscription WILL diminish within days of Howard leaving SiriusXM. SiriusXM has their work cut out for them but has 4 years to provide loyal listeners a comprehensive service department and reason NOT to cancel their subscriptions.

Product or Service Mentioned: Sirius Xm Radio Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $158.

Preferred solution: Let the company propose a solution.

  • Siriusxm Worst In Customer Service
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like