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Customer service

Without my knowledge, without my permission, they added XM Radio to my vehicle for a free trial. Unfortunately, when they do, it deletes all of my presets and changes them to XM stations.

This is the second time it has happened this year. I called and complained the first time and said not to do it again, that if I wanted their service I'd call and ask for it. But they did it again.

Next time I'm talking to a supervisor and complaining to the BBB but I doubt that will help. They shouldn't be able to make changes to my vehicle/radio without my permission!

Review about: Sirius Xm Radio Radio Service Free Trial.

Reason of review: Free trial without my permission deletes my presets to XM stations.

Preferred solution: Don't give me a free trial! This is the second time you've messed with my radio without my permission..

I didn't like: Adding free trial without my permission and deleting my presets.

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